IT Technician - On-Site & Remote Tech Support (NM)

Heritage Hotels & Resorts Corporate Office; Santa Fe (NM); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k match

Employee discounts

Free meals during shifts

Free employee parking

Growth opportunities

Inclusive culture

Job summary

Heritage Companies seeks an IT Technician to join our Corporate IT team and support technology operations across Heritage Hotels, restaurants, and destinations in New Mexico. You will provide technical support, troubleshoot property systems, and help maintain secure, reliable technology for our teams.

You’ll deliver on-site and remote support for hardware, software, networking, and end-user devices, manage Freshservice tickets, assist with onboarding, and help protect data and systems.

Qualifications

• 2+ years IT operations or technical support experience.
• Strong knowledge of Windows, Google Chromebooks/ChromeOS and Google Workspace.
• Strong problem-solving, communication and customer service skills.
• Understanding of cybersecurity fundamentals, access controls and data protection practices.
• Ability to lift and carry technology up to 50 pounds with reliable transportation to travel between Heritage properties in NM.
• Flexible availability including evenings, weekends, holidays and occasional overnight stays.
• Travel between Heritage properties may be required.

Responsibilities

• Provide on-site and remote support for hardware, software, network issues.
• Install and maintain networking devices and security equipment across locations.
• Route and organize Cat6 cabling for reliable connectivity.
• Manage IT service requests via Freshservice ITSM.
• Support onboarding/offboarding and Google Workspace access.
• Install and troubleshoot Windows PCs, Chromebooks, ChromeOS devices.
• Troubleshoot POS, PMS, and guest room technology.
• Support cybersecurity by responding to alerts and fixes.
• Assist with system upgrades and IT projects across Heritage properties.

Skills

IT operations

Technical support

Windows

Google Workspace

Cybersecurity basics

Customer service

Communication skills

Problem solving

On-site & remote support

Tools

Freshservice ITSM

POS systems

PMS systems

Job description

Heritage Companies seeks an IT Technician to join our Corporate IT team and support technology operations across Heritage Hotels, restaurants, and destinations in New Mexico. You will provide technical support, troubleshoot property systems, and help maintain secure, reliable technology for our teams.

You’ll deliver on-site and remote support for hardware, software, networking, and end-user devices, manage Freshservice tickets, assist with onboarding, and help protect data and systems.