Multi-Property Reservations & Guest Services Agent

Circa Las Vegas; Las Vegas (NV); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

Paid time off

Opportunities for growth and promotion

Employee discounts at Circa properties

Job summary

Circa Hospitality Group is seeking a Call Center Agent in Las Vegas to be the first point of contact for guests across three properties. You will handle reservations, inquiries, and route calls efficiently while maintaining high professional standards.

The role requires strong communication, multitasking ability, and familiarity with multiple phone systems. Bilingual English/Spanish is a plus, and the team offers competitive hourly pay and benefits in a dynamic, guest-focused environment.

Qualifications

• Experience in call center or customer service.
• Bilingual English/Spanish is a plus.
• Ability to navigate multiple computer applications and phone systems.
• Strong communication, problem-solving, and interpersonal skills.

Responsibilities

• Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.
• Direct calls to the appropriate departments across all three properties.
• Maintain knowledge of amenities, room types, rates, promotions, and property details.
• Navigate computer systems and software to access and manage guest data.
• Meet and exceed quality assurance goals and customer satisfaction metrics.
• Handle escalated or difficult calls with patience and professionalism.

Skills

Call center experience

Bilingual (English/Spanish)

Strong communication

Tech-savvy

Problem solving

Interpersonal skills

Organizational skills

Flexibility to work weekends/holidays

Adaptability

Tools

Phone systems

Job description

Circa Hospitality Group is seeking a Call Center Agent in Las Vegas to be the first point of contact for guests across three properties. You will handle reservations, inquiries, and route calls efficiently while maintaining high professional standards.

The role requires strong communication, multitasking ability, and familiarity with multiple phone systems. Bilingual English/Spanish is a plus, and the team offers competitive hourly pay and benefits in a dynamic, guest-focused environment.