Multi-Platform Systems Administrator – 24x7 On-Call

Artech LLC.; Monroe (NJ); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

A staffing solutions company is seeking an analyst to provide level II support for BlackBerry Enterprise Servers and other mobile devices. Candidates should possess a Bachelor's degree in a related discipline, with at least three years of systems support experience. The role includes addressing customer issues, managing 24x7 on-call rotations, and interacting with vendors to resolve end-user problems. Strong communication skills and BlackBerry administration experience are essential for success in this position.

Formación

• At least three years of experience in systems support.
• Familiarity with multi-platform environments.
• Understanding of security systems.

Responsabilidades

• Provide level II support for Blackberry Enterprise Servers and mobile devices.
• Resolve customer issues and manage tickets effectively.
• Provide after-hours on-call support.

Conocimientos

Systems support

Customer service

Effective communication

BlackBerry Enterprise Server experience

Problem-solving

Educación

Bachelor’s degree in Computer Science, Engineering, or related discipline

Herramientas

BlackBerry Smartphone and Desktop Manager

Domino Server

Microsoft Exchange

Descripción del empleo

At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Job Description

Job Description:
4 - 6 YEARS OF EXPERIENCE IN THE FOLLOWING:

RESPONSIBILITIES:
Maintains smooth operation of multi-user computer systems, including networks. Duties may include setting up user accounts, maintaining library of system documentation and installing system-wide software and allocation of mass storage space. Activities may include administration of personal computers, client servers, electronic mail, on-line and internet resources, local area networks and wide area networks, and standard application software products. Interacts with users and analyzes vendor products. May recommend purchase of hardware and software, and coordinates installation with vendors and/or technicians. Trains internal users. Develops and monitors policies and standards of allocation and use of office automation equipment and resources.

COMPETENCIES:
Experience with a variety of operating systems protocols and tools, depending on the type of platform or application to be administered. Able to rapidly absorb and implement new technologies and procedures. Capable of performing tasks in dynamic/changing situations and, under stress, optimizing availability of system services to users/LOB staff. Familiar with SDLC methodologies. Excellent interpersonal and communication skills. Understanding of Mainframe, Midrange, Database, Web, and Client Server technologies.

Qualifications

QUALIFICATIONS:
Bachelor’s degree in Computer Science, Engineering, or related discipline. At least three years of experience in systems support and working knowledge of specific technology to be administered. Familiarity with multi-platform environments. Understanding of security systems.

REQUIRED SKILLS:
This position is for an analyst to provide level II support for Blackberry Enterprise Servers and other mobile devices. The role involves addressing customer issues and resolving tickets effectively. It also involves working on-call rotations providing 24x7 support (via paging) during the weeks the candidate is on-call. Seeking candidates with 2-5 years of experience in the following: BlackBerry Enterprise server administration BlackBerry Smartphone and desktop manager experience Domino Server & Exchange Experience Experience with Good application support for Domino and Exchange Strong customer service skills Able to communicate effectively with team members, clients and management. Provide after hours on-call duties Handle day to day BES and BlackBerry related technical problems Interact with vendor (Good and RIM) support for various issues and questions in order to solve end-user's problem Efficiently identify customer's problems and issues and resolve the call in accordance with the correct procedures. Perform other tasks such as off-line research , work on escalation and other open calls.

Additional Information

All your information will be kept confidential according to EEO guidelines. If you believe you're qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at [phone]

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