Multi-Platform IT Help Desk Specialist (Remote & On-Site)

Jimmy Jazz; Harris (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Jimmy Jazz is seeking an IT Help Desk specialist in Harris, NY to provide responsive, user-focused technical support for employees and devices. The role covers Windows, macOS, iOS, Android, and Microsoft 365, with responsibilities including deployment, onboarding/offboarding, and vendor coordination.

You will document, troubleshoot, and resolve issues while following cybersecurity and access-control requirements.

Qualifications

• High school diploma or equivalent.
• Prior experience providing technical support in a help desk, desktop support, or field-support environment preferred.

Responsibilities

• Provide responsive, user-focused technical support to employees.
• Troubleshoot and resolve issues on Windows, macOS, iOS, and Android devices.
• Assist with device deployment and lifecycle management, including onboarding and offboarding.
• Support Microsoft 365, networking, and endpoint management tools.
• Document requests and coordinate with vendors as needed.

Skills

Clear communication

Technical troubleshooting

Customer service

Onboarding/offboarding

Vendor coordination

Documentation

Education

High school diploma or equivalent

Associate degree or technical training

Relevant industry certification

Tools

Windows

macOS

iOS

Android

Microsoft 365

Endpoint management

Job description

Jimmy Jazz is seeking an IT Help Desk specialist in Harris, NY to provide responsive, user-focused technical support for employees and devices. The role covers Windows, macOS, iOS, Android, and Microsoft 365, with responsibilities including deployment, onboarding/offboarding, and vendor coordination.

You will document, troubleshoot, and resolve issues while following cybersecurity and access-control requirements.