Information Technology Help Desk

J & J Staffing Resources; Princeton (NJ); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Direct Deposit

Medical, Dental and Vision Benefits

Paid Time Off

Referral Bonus

Job summary

J & J Staffing Resources is seeking an IT Help Desk associate to provide technical assistance and customer support across phone, chat, and email channels. The role requires strong troubleshooting skills and experience with Windows, macOS, and Linux, plus AD, Azure, LDAP, and MFA.

Based in Princeton, NJ, this hybrid position is Full-Time, Temporary for 6 months, offering $35–$39 per hour with weekly pay and a benefits package.

Qualifications

• Minimum 2 years of technical support experience across phone, chat, and email.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience with Windows, macOS, Linux, and TCP/IP networking.
• Experience with Active Directory, Azure, LDAP, and MFA.

Responsibilities

• Diagnose and troubleshoot hardware, software, operating system, application, account, and connectivity issues.
• Troubleshoot Windows, macOS, and Linux environments.
• Troubleshoot TCP/IP networking, VPN, and network connectivity issues.
• Support Active Directory, Azure, and LDAP-related account and access issues.
• Provide support for second-factor authentication and MFA issues.
• Support Gmail and Microsoft 365 email platforms.
• Utilize ServiceNow or other ITSM platforms to document, track, and manage support requests.

Skills

Technical support

Customer service

Troubleshooting

Windows

macOS

Linux

Networking

Active Directory

Azure

LDAP

ITSM

ServiceNow

Microsoft 365

Gmail

VPN

Tools

ServiceNow

Job description

**No C2C, third parties, agencies or sponsorships available for this position**

Pay:

$35–$39 per hour

Job Description:

Job Title:

IT Help Desk

Location:

Princeton, NJ-Hybrid

Compensation:

$35–$39/hr.

Employment Type:

Full-Time, Temporary, 6-months

Job Summary

Our client is seeking an IT Help Desk associate to provide technical assistance and customer support across phone, chat, and email channels. The ideal candidate will have strong troubleshooting and problem-solving skills, experience supporting a variety of operating systems, applications, account management platforms, networking technologies, and IT service management systems.

Responsibilities

• Diagnose and troubleshoot hardware, software, operating system, application, account, and connectivity issues.
• Troubleshoot Windows, macOS, and Linux environments.
• Troubleshoot TCP/IP networking, VPN, and network connectivity issues.
• Support Active Directory, Azure, and LDAP-related account and access issues.
• Provide support for second-factor authentication and MFA issues.
• Support Gmail and Microsoft 365 email platforms.
• Utilize ServiceNow or other ITSM platforms to document, track, and manage support requests.

Requirements

• Minimum 2 years of technical support and customer service experience providing support over the phone, chat, and email.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to learn new technologies quickly and adapt to changing technical needs.
• Excellent communication, organization, and customer service skills.
• Experience with ServiceNow or another ITSM platform.
• Working knowledge of Windows, macOS, Linux, and TCP/IP networking.
• Experience with Active Directory, Azure, or LDAP.
• Experience working in a higher-education environment.
• Experience supporting and troubleshooting second-factor authentication (MFA).
• Experience with Gmail and Microsoft 365 email platforms.
• Experience troubleshooting VPNs and network connectivity issues.

Benefits:

• J & J offers weekly pay, Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a Referral Bonus.