Multi-Office Operations Director: Strategy & Service

Considine Search; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Considine Search seeks a Director of Administration for its New York office, leading operations across New York, Boston, and Miami. The role shapes culture, supports staff, and ensures excellent client service while aligning with firmwide standards.

Reporting to executive leadership, you will drive strategic planning, infrastructure optimization, staffing, budgeting, and cross-office collaboration. Travel among locations is expected to maintain seamless operations.

Qualifications

• Bachelor's degree plus 7+ years of experience as an Office Manager/Director in a legal or professional services environment, or equivalent.
• Proven leadership record and collaborative results-orientation across a services industry.
• Experience managing a business to shareholder, management, and employee expectations.
• Demonstrated success leading organizations through change and developing high-performing management teams.
• Multi-office oversight experience preferred.
• Strong focus on operational excellence, client service, and cost management.
• Highly intelligent, organized, and analytical approach to problem-solving.
• Excellent project management, presentation, and communication skills.
• Solid financial and operational acumen, with familiarity with IT practices.
• Skilled at developing staff through coaching, goal-setting, and performance planning.
• Willingness to travel regularly among the New York, Boston, and Miami offices.

Responsibilities

• Provide strategic and tactical leadership aligning people, operations, and resources with firmwide priorities and client needs; serve as a bridge between local and global strategy.
• Optimize infrastructure and staffing across the New York, Boston, and Miami offices.
• Influence firmwide direction through participation in project teams and CAO staff meetings; advise office partners and firmwide functions on business and operations.
• Foster operational excellence and accountability across all three offices.
• Establish and maintain best-in-class service levels and cost standards.
• Develop strategies, performance measures, and management talent to drive effective operational support.
• Lead complex projects supporting firm and office strategies, meeting budget and timeline goals.
• Design, implement, and continuously improve operational processes and policies.
• Benchmark performance using industry best practices and data-driven strategy.
• Partner with Business Development and Marketing on strategic initiatives.
• Develop staffing plans and budgets for all three offices; manage expenses to budget.
• Oversee billing, collections, and invoice approvals in coordination with Finance.
• Support contract and vendor negotiations per firm procurement policy.
• Ensure transparent, consistent communication across offices; lead relevant meetings.
• Represent office interests in firmwide committees.
• Collaborate with other Directors of Administration.
• Provide leadership and development for direct reports and business professional staff, including performance management and compensation decisions.
• Partner with HR and firm leadership on employee and attorney relations matters.
• Oversee benefits administration and new-hire integration across offices.
• Lead long-range planning for space, facilities, and equipment needs.
• Approve major purchases and space planning within authority.
• Ensure robust security and disaster preparedness programs.

Skills

Leadership

Project management

Communication

Financial acumen

Change management

Education

Bachelor's degree + 7+ years in office management/director role (legal or professional services)

Job description

Considine Search seeks a Director of Administration for its New York office, leading operations across New York, Boston, and Miami. The role shapes culture, supports staff, and ensures excellent client service while aligning with firmwide standards.

Reporting to executive leadership, you will drive strategic planning, infrastructure optimization, staffing, budgeting, and cross-office collaboration. Travel among locations is expected to maintain seamless operations.