Multi-Office Experience Leader

H&R Block, Inc.; Waterbury (CT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

High performing culture

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with in‑office leadership to align priorities and drive results.

You’ll own office readiness, staffing, facilities, and day‑to‑day operations across locations, using coaching and disciplined execution to build high‑performing teams and improve client outcomes.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations.

Responsibilities

• Own 4–6 assigned offices' consultative client experience with disciplined execution.
• Evaluate performance across locations and drive continuous improvement.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide feedback to strengthen team execution and address gaps.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and act to improve client acquisition and retention.
• Ensure daily operations including staffing, scheduling, and compliance across offices.

Skills

Leadership

Client-centric mindset

Coaching ability

Communication

Change management

Analytical thinking

Travel readiness

Time management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with in‑office leadership to align priorities and drive results.

You’ll own office readiness, staffing, facilities, and day‑to‑day operations across locations, using coaching and disciplined execution to build high‑performing teams and improve client outcomes.