Multi-Office Experience Leader

H&R Block, Inc.; Trumbull (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, driving a consistent, high‑quality client experience while aligning staffing, facilities, and operations for peak performance.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, and travel frequently to maintain in‑person leadership across locations. Strong collaboration and ownership are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Ability to travel frequently between offices.
• Experience managing facilities, staffing, or compliance is a plus.

Responsibilities

• Lead 4–6 offices and ensure consistent, high‑quality client experience.
• Coach Tax Professionals and Client Service Professionals for best practices.
• Own office readiness, staffing, facilities, compliance and day‑to‑day operations.
• Monitor performance metrics and drive revenue, growth and client outcomes.
• Travel between offices to maintain in‑person presence across locations.

Skills

Leadership

Client‑centric mindset

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, driving a consistent, high‑quality client experience while aligning staffing, facilities, and operations for peak performance.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, and travel frequently to maintain in‑person leadership across locations. Strong collaboration and ownership are essential.