Multi-Office Experience Leader

H&R Block, Inc.; Town of Bath (NY); On-site; USD 62,000 - 67,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4-6 retail offices, ensuring a high-quality client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, develop bench strength, and drive business results while maintaining a visible, hands-on leadership presence.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, balancing strategic oversight with in-office leadership and

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Proven ability to lead multi-unit teams and drive performance.
• Strong client-focused leadership and coaching capabilities.
• Ability to analyze data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the client experience across 4-6 offices.
• Evaluate execution quality and client impact, driving improvements.
• Lead and coach Tax Professionals and Client Service Professionals.
• Manage staffing, facilities, compliance, and day-to-day operations.
• Drive revenue, growth, and business outcomes across locations.
• Monitor performance metrics and implement actions to improve results.

Skills

Leadership

Client-centric

Communication

Data interpretation

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4-6 retail offices, ensuring a high-quality client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, develop bench strength, and drive business results while maintaining a visible, hands-on leadership presence.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, balancing strategic oversight with in-office leadership and