Multi‑Office Experience Leader

H&R Block, Inc.; Rancho Cucamonga (CA); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) Plan

Associate discount program

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands‑on leadership.

This role owns office readiness, staffing, facilities, and day‑to‑day operations, while driving performance and business results across the portfolio.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi-unit retail/service/operations setting.
• Demonstrated ability to drive business results and manage day‑to‑day ops.

Responsibilities

• Own delivery of a consistent client experience across 4–6 offices.
• Coach Tax Professionals and Client Service Professionals to high performance.
• Lead staffing, facilities, compliance, and day‑to‑day operations.
• Monitor metrics, drive revenue, growth and client satisfaction.

Skills

Client-centric leadership

Multi-unit leadership

People development

Operational excellence

Analytical problem solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands‑on leadership.

This role owns office readiness, staffing, facilities, and day‑to‑day operations, while driving performance and business results across the portfolio.