Multi-Location Service Leader - Security Systems

Digi Security Systems; Oklahoma City (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Vacation accrual

Paid sick time

Company holidays

401k match

Health benefits

Life insurance

Disability insurance

Licensing paid

Professional development

Company laptop

Uniforms

Job summary

Digi Security Systems is seeking a dynamic Service Manager to lead the service department across multiple locations, owning P/L and driving maintenance programs. The role includes growing service contract sales and overseeing remote and onsite technicians to ensure top-tier customer satisfaction.

Ideal candidates have 5+ years in service management, strong leadership, and deep knowledge of security technologies.

Qualifications

• 5+ years of experience in service management, preferably in the security systems or low voltage industry.
• Proven leadership of high-performing service teams across multiple locations.
• Strong knowledge of low voltage systems and security technologies.
• Excellent verbal and written communication with technical teams and executives.
• Problem-solving abilities with a customer-centric approach.
• Bachelor’s degree in business, engineering, or related field (or equivalent work experience).

Responsibilities

• Lead and manage the service department’s operations, including responsibility for the P/L.
• Collaborate with sales teams to develop strategies for increasing service contract sales and renewals.
• Develop, plan, and refine maintenance service programs to meet evolving customer needs and industry standards.
• Oversee remote support and onsite service technicians to deliver top-of-the-industry service levels.
• Ensure timely and high-quality service delivery across all branches, maintaining customer satisfaction.
• Work with IT to optimize ticketing systems and processes for better employee and client experiences.
• Foster strong relationships with clients and partners to ensure satisfaction and continued service opportunities.
• Collaborate with other departments to ensure seamless integration of service programs and initiatives.

Skills

Service management

Leadership

Communication

Problem solving

Technical knowledge

Education

Bachelor’s degree in business, engineering, or related field

Job description

Digi Security Systems is seeking a dynamic Service Manager to lead the service department across multiple locations, owning P/L and driving maintenance programs. The role includes growing service contract sales and overseeing remote and onsite technicians to ensure top-tier customer satisfaction.

Ideal candidates have 5+ years in service management, strong leadership, and deep knowledge of security technologies.