Multi-Location Paint & Customer Service Specialist

Sherwin-Williams; Mayfield Heights (OH); On-site; USD 13,776 - 23,419; Full time

Job summary

Sherwin-Williams hires a Customer Service Specialist to support store operations and sales in the Mayfield Heights area. The role emphasizes helping customers, answering product questions, and delivering strong service to drive store performance.

With responsibilities spanning in-store and phone interactions, the position seeks individuals who can meet sales targets, maintain displays, and stay informed about product options, including Spanish-speaking customers where applicable.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted driver’s license.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Spanish language

Education

High school diploma or GED

Job description

Sherwin-Williams hires a Customer Service Specialist to support store operations and sales in the Mayfield Heights area. The role emphasizes helping customers, answering product questions, and delivering strong service to drive store performance.

With responsibilities spanning in-store and phone interactions, the position seeks individuals who can meet sales targets, maintain displays, and stay informed about product options, including Spanish-speaking customers where applicable.