Multi-Location Paint & Customer Service Specialist

Sherwin-Williams; Brunswick (OH); On-site; USD 22,041 - 26,174; Full time

Job summary

Sherwin‑Williams is seeking a Branch Customer Service Specialist to assist commercial paint customers, answer product questions, and recommend solutions. This full‑time role covers stores within a 20‑mile radius of Brunswick, OH, with a starting rate of $16.83 per hour.

Duties include handling transactions, stocking, tinting, and ensuring excellent customer service to drive sales. The position requires lifting up to 50 lbs, a valid driver's license, and flexibility to work evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work without sponsorship.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Assist in deliveries when needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Cash handling

Delivery coordination

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin‑Williams is seeking a Branch Customer Service Specialist to assist commercial paint customers, answer product questions, and recommend solutions. This full‑time role covers stores within a 20‑mile radius of Brunswick, OH, with a starting rate of $16.83 per hour.

Duties include handling transactions, stocking, tinting, and ensuring excellent customer service to drive sales. The position requires lifting up to 50 lbs, a valid driver's license, and flexibility to work evenings and weekends.