Multi-Location Paint & Customer Experience Specialist

Sherwin-Williams; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for our Orlando store. The role focuses on helping wholesale and retail customers, recommending products, and resolving issues to ensure high customer satisfaction and sales success.

The position requires strong communication, the ability to lift up to 50–70 lbs occasionally, and flexibility to work evenings and weekends. Spanish language skills are a plus; equality and safety standards apply.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without needing sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses for your current position.
• Spanish language ability is preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist for our Orlando store. The role focuses on helping wholesale and retail customers, recommending products, and resolving issues to ensure high customer satisfaction and sales success.

The position requires strong communication, the ability to lift up to 50–70 lbs occasionally, and flexibility to work evenings and weekends. Spanish language skills are a plus; equality and safety standards apply.