Multi-Location GM — Growth & Leadership

State Line Cafe & More Llc; Wheeling (WV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Paid vacation

Professional development

Career growth

Job summary

State Line Cafe & More in Wheeling, WV is seeking an experienced General Manager to lead daily operations across multiple locations, drive customer satisfaction, and ensure regulatory compliance.

You will recruit and develop leaders, manage budgets and inventory, optimize profitability, and uphold safety and quality standards while delivering a premier gaming-friendly retail experience.

Qualifications

• Five or more years of management experience in convenience stores, retail, restaurant, hospitality, gaming, or multi-unit operations.
• Proven ability to lead and develop high-performing teams.
• Strong financial and business management skills.
• Experience managing budgets, labor, inventory, and profitability.
• Excellent communication and leadership abilities.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office and retail reporting systems.
• Ability to travel between company locations.

Responsibilities

• Oversee daily operations across all locations.
• Ensure stores meet standards for cleanliness, appearance, food quality, and customer service.
• Develop and improve operational procedures.
• Maintain high standards of safety, security, and compliance.
• Recruit, hire, train, and develop managers and employees.
• Build a culture centered around accountability, teamwork, and customer service.
• Coach managers through regular performance reviews and mentoring.
• Address employee concerns professionally and promptly.
• Manage labor costs and scheduling.
• Monitor sales, margins, and operating expenses.
• Analyze financial reports and identify opportunities for increased profitability.
• Control inventory shrink and waste.
• Ensure accurate cash handling and financial reporting.
• Create an exceptional experience for every customer.
• Resolve customer issues quickly and professionally.
• Maintain high standards throughout every location.
• Build customer loyalty through outstanding service.
• Oversee purchasing and inventory management.
• Maintain proper product mix and merchandising standards.
• Reduce out-of-stocks and unnecessary inventory.
• Coordinate seasonal and promotional displays.
• Maintain food quality and consistency.
• Ensure food safety standards are followed at all times.
• Monitor production efficiency and profitability.
• Identify opportunities to grow prepared food sales.
• Ensure compliance with all West Virginia Limited Video Lottery regulations.
• Maintain gaming equipment and gaming areas to company standards.
• Maximize gaming revenue through exceptional customer service and operational consistency.
• Coordinate routine maintenance and repairs.
• Ensure stores remain attractive, clean, and fully operational.
• Work with vendors and contractors as needed.

Skills

Leadership

Communication

Organization

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

State Line Cafe & More in Wheeling, WV is seeking an experienced General Manager to lead daily operations across multiple locations, drive customer satisfaction, and ensure regulatory compliance.

You will recruit and develop leaders, manage budgets and inventory, optimize profitability, and uphold safety and quality standards while delivering a premier gaming-friendly retail experience.