Multi-Location Fitness Operations Leader

Planet Fitness; Concord (NH); On-site; USD 64,000 - 86,000; Full time

Job summary

National Fitness Partners is seeking an Operating Partner to drive operational excellence and revenue growth across 1–3 club locations. You will lead teams to meet KPIs, ensure brand standards, and maintain high member satisfaction.

You are certified to repair Life Fitness/Matrix equipment and hold an active Fitness Trainer Certification. Travel between clubs (50–75%) is required; you will model servant leadership and manage budgets, safety, and campaigns.

Qualifications

• Minimum 2–3 years of multi-unit management experience, preferably within the fitness, retail, or hospitality industry.
• Certified Matrix Equipment Technician (required).
• Certified Fitness Trainer (required; must be maintained in active standing).
• Proven track record of driving KPIs and operational excellence.
• Ability to travel between assigned clubs (50-75% as needed).

Responsibilities

• Partner with the Regional Director to formulate and implement strategic plans that achieve revenue and operational goals at the club level.
• Work closely with the Regional Director to ensure clubs operate within approved budgets and financial targets.
• Maintain focus on KPIs including closing %, Black Card %, secondary billing, PE@PF utilization, and YoY Black Card Membership growth.
• Maintain a passing Club BER inspection score monthly, demonstrating adherence to standards.
• Manage staff through One-on-Ones with clear development goals and actionable feedback.
• Model Servant Leadership to drive professionalism, teamwork, and accountability.
• Oversee front desk activities, member tours, and memberships via DataTrak; resolve issues promptly.
• Ensure club cleanliness and brand standard compliance; promote a welcoming member experience.
• Oversee marketing initiatives and staff training for campaigns and promotions.
• Ensure OSHA/ADA compliance; promote a safe club environment; address safety issues promptly.

Skills

Multi-unit management

Leadership

KPIs

Operational excellence

Travel availability

Tools

Matrix Equipment Technician

Fitness Trainer Certification

Job description

National Fitness Partners is seeking an Operating Partner to drive operational excellence and revenue growth across 1–3 club locations. You will lead teams to meet KPIs, ensure brand standards, and maintain high member satisfaction.

You are certified to repair Life Fitness/Matrix equipment and hold an active Fitness Trainer Certification. Travel between clubs (50–75%) is required; you will model servant leadership and manage budgets, safety, and campaigns.