Multi-Line Adj - Fort Wayne/Muncie, IN

Crawford & Company; Muncie (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Crawford & Company is seeking a Multi-Line Adjuster for a hybrid role in the Fort Wayne or Muncie, IN area. You will handle property and casualty claims, investigate coverage, negotiate settlements, and manage claims through to resolution.

Expect a dynamic workload across multiple lines, on-site visits as needed, and ongoing professional education to stay current with industry standards.

Qualifications

• College degree or an equivalent combination of education and experience.
• Minimum 2 years insurance adjusting experience across at least two lines (casualty, property, or workers' compensation).
• Strong computer, typing and keyboarding skills.
• In-depth knowledge of insurance coverage, practices and negotiation across multiple lines.
• Familiarity with legal, medical and technical disciplines within the lines.
• Excellent verbal and written communication abilities.
• Strong analytical and mathematical aptitude.
• Detail-oriented with strong organizational skills.
• Ability to gather and analyze information to determine action.
• Interpersonal and sales skills.
• Licensing as required; valid driver's license; continuing education as required.
• Variable schedule including on-call; may require after-hours work.
• Travel may be required outside normal hours.
• Candidates should be based in Fort Wayne or Muncie, IN.

Responsibilities

• Investigate coverage, liability, compensability and damages with all parties.
• Interview claimants and witnesses, establish reserves, handle evidence, and obtain reports.
• Negotiate settlements, set reserves, and manage litigation within client parameters.
• May present evidence at legal proceedings.
• File with regulatory agencies, handle salvage and subrogation when appropriate.
• Prepare reports summarizing information required by the client.
• Self-starter able to work alone or with others.
• Maintain company reputation and integrity by complying with laws and Crawford standards.
• Maintain multiple line workloads while meeting service delivery objectives.
• Respond to emergency on-site investigations as needed.
• Keep knowledge current through continuing education.
• Maintain quality through internal standards.
• Represent Crawford in industry organizations and events.
• Ability to multi-task in a time-sensitive environment.
• Uphold Crawford Code of Business Conduct.
• Participate in special projects or other duties as requested.

Education

College degree or equivalent

Job description

Job Description

Ready to Handle Diverse Claims and Build Your Adjusting Career?

Be the Trusted Expert Delivering Results Across Property and Casualty Claims!

Join Us as a Multi-Line Adjuster – Hybrid Role | Fort Wayne or Muncie, IN

What’s in it for you?

• Manage Diverse Claims: Handle both casualty and property claims, providing variety and challenge in your day-to-day work.
• Stay Close to Home: Enjoy a hybrid work environment while managing daily, non-CAT claims within your local market.
• Leverage Your Experience: Put your 3-5 years of multi-line adjusting expertise to work on meaningful claims that make a difference.
• Drive Fair Outcomes: Investigate losses, evaluate coverage, and deliver timely, accurate claim resolutions for clients and policyholders.

At Crawford, every claim represents a person and a community we help restore. As a Multi-Line Adjuster, your claims expertise, investigative skills, and commitment to exceptional service will play a critical role in helping customers navigate challenging situations with confidence.

This is your chance to be part of the One Crawford family—where your expertise drives meaningful impact.

Under moderate supervision, provides and delivers claims adjusting services and solutions for customers in multiple lines of business.

Responsibilities

• Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
• Investigate claims by interviewing claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret official reports, medical reports and claim forms, and attend/participate at mediation, trials or hearings.
• Negotiates and settles claims, sets reserves, and manages litigation within client service parameters and authority levels by obtaining demands and making offers to claimants.
• May present evidence at legal proceedings.
• Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
• Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
• Self starter capable of working alone or with others.
• Maintains company reputation and insurance product intejnmh,mgrity by complying with Federal and state regulations, client and Crawford and Company service standards.
• Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.
• Respond before, after and during work hours to emergency on site claim investigations.
• Maintain professional and technical knowledge through continuing education in multiple lines of business.
• Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
• Uphold and project the corporate image by participating in industry organizations and functions.
• Ability to multi—task in a time sensitive environment and handle job responsibilities with a sense of urgency.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• College degree or an equivalent combination of education and experience.
• Minimum 2 years insurance adjusting experience with experience in each of at least two lines of business (casualty, property, or workers' compensation).
• Personal computer, typing and keyboarding skills
• In-depth knowledge of insurance coverage, practices and negotiating skills in multiple lines of business.
• Familiarity with legal, medical and technical disciplines within specific business lines.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical aptitude.
• Good attention to detail and organization skills.
• Ability to gather and analyze information, then determine and implement the appropriate course of action.
• Good interpersonal and sales skills.
• Licensing as required by state and local jurisdictions. Must have a valid driver's license. Additional continuing education as required by Crawford Educational Services and as applicable for jurisdictions in which claims are adjusted or investigated.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.
• Candidates should be based in Fort Wayne or Muncie, IN.

About Us

Why Crawford? Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered includes:

• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits

Other Benefits

currently available at no cost include: Enhanced Mental Health Support

• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.