Regional General Adj-Inside

Crawford & Company; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays, Vacation and Sick Leave

Tuition Assistance

Paid Parental Leave

Job summary

Crawford & Company is seeking a Regional General Adjuster for a remote, non-driving role aligned with West Coast candidates. You will handle complex claims, conduct thorough investigations, set loss estimates, and lead client communications from home.

The position emphasizes independent work, strong analytical skills, and ability to mentor junior staff while ensuring regulatory compliance and high-quality service.

Qualifications

• Two years of college or equivalent; bachelor's degree preferred.
• Experience adjusting complex property or liability claims; 10+ years preferred.
• Strong knowledge of insurance coverage interpretation.
• Excellent verbal and written communication skills.
• Attention to detail and analytical/mathematical ability.
• Strong organizational and interpersonal skills; basic computer knowledge.
• Must be licensed as required by state/local jurisdictions.

Responsibilities

• Examine claims forms, policies and records to determine coverage.
• Mentor adjusters and co-adjust losses with staff.
• Interview claimants, witnesses and others; obtain official reports; inspect damage; compare data with evidence.
• Set estimated loss values for clients.
• Prepare reports required by clients and authorities.
• Communicate adjustment recommendations after determining liability.
• Recommend litigation when appropriate.
• Presents evidence and serves as expert witness in proceedings.
• Maintain reputation and product integrity by complying with regulations and standards.
• Maintain professional knowledge through continuing education.
• Makes sales calls to solicit new business.

Skills

Claims experience

Active license

Investigation

Liability analysis

Negotiation

Independent management

Communication

Customer service

Education

Two-year college or equivalent

Bachelor's degree preferred

Job description

Lead Complex Claims from Anywhere – Join Our Team as a Regional General Adjuster!

Location: Remote (USA) | West Coast candidates preferred

Work Setup: Work From Home (Non‑Driving Role)

What We’re Looking For

• 2+ years of related claims experience
• Active Adjuster License required (any state)
• Strong investigation, liability analysis, and negotiation skills
• Ability to manage claims independently in a remote environment
• Excellent communication and customer service abilities

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Ability to mentor adjusters and co adjusting losses with other staff.
• Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
• Sets estimated loss values for clients.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Communicates adjustment recommendations to appropriate parties after determining liability.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls to solicit new business.

Qualifications

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
• Excellent knowledge of interpretation of insurance coverage, customs and practices.
• Good verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Basic computer knowledge.
• Must be licensed as required by state and local jurisdictions. Must complete designated courses while in position in order to advance.

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits

Other Benefits

currently available at no cost include:

• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.