Multi-Channel Customer Care & Scheduling Pro

Infinity Home Services; Newport (DE); On-site; USD 21,000 - 30,000; Full time

Job summary

Fedale General Contractors is seeking a Customer Service Representative to support customers and internal teams by handling inbound communications, gathering information, and scheduling appointments. The role emphasizes accurate data entry, adherence to SOPs, and maintaining a positive customer experience.

The CSR will work with the Office Manager and Lead CSR, collaborating with Marketing and Sales as needed, while upholding company standards and contributing to a productive team environment.

Qualifications

• High school diploma with training in accounting, communication, IT, billing, and collections.
• Minimum 1 year in administrative support; construction experience is a plus.

Responsibilities

• Responds promptly to inbound service requests across channels and maintains a professional, helpful demeanor.
• Collects and records customer information in CRM and databases with accuracy.
• Directs inbound calls and routes to the appropriate department while maintaining high answer rates.
• Schedules appointments using scheduling software and confirms in the system.
• Adheres to SOPs and supports continuous improvement across departments.
• Meets KPIs and contributes to team development and service quality.
• Maintains a positive, collaborative work culture reflecting professionalism and respect.
• Provides support to Office Manager, Lead CSR, Marketing and Sales as needed.

Skills

Customer service

Data entry

CRM systems

Communications

Multi-tasking

Attention to detail

Education

High school diploma

Accounting coursework

Tools

QuickBooks

CRM software

Job description

Fedale General Contractors is seeking a Customer Service Representative to support customers and internal teams by handling inbound communications, gathering information, and scheduling appointments. The role emphasizes accurate data entry, adherence to SOPs, and maintaining a positive customer experience.

The CSR will work with the Office Manager and Lead CSR, collaborating with Marketing and Sales as needed, while upholding company standards and contributing to a productive team environment.