Hybrid IT Support Technician II: Tier 2 Escalations

Academies-of-Math-and-Science

Tempe (AZ)

Hybrid

USD 55.000 - 59.000

Vollzeit

Vor 3 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Retirement contributions

Paid time off

Zusammenfassung

AMS Impact Group is hiring a Tier 2 IT Support Technician II to provide advanced technical assistance to employees, campus staff, and the broader AMS network. The role serves as the primary escalation point for Tier 1 technicians, tackling complex incidents across Windows, ChromeOS, iOS, Android, printers, and AV gear in a hybrid Tempe environment.

The ideal candidate will have at least 2 years of IT support experience, strong customer service, and solid knowledge of Microsoft 365 and Google

Qualifikationen

2+ years in IT support/Desktop support or equivalent.
Experience resolving escalated hardware, software, identity, printing, and network issues.
Proficient with Windows and ChromeOS; familiar with iOS and Android.
Experience with Microsoft 365 and Google Workspace administration and end-user support.

Aufgaben

Serve as escalation resource for Tier 1 technicians; resolve complex incidents.
Provide direct technical support to employees, campus staff, and leaders.
Troubleshoot Windows, ChromeOS, iOS, Android, printers, phones, and AV equipment.
Manage tickets: prioritization, updates, documentation, and escalation as needed.
Guide Tier 1 technicians and share troubleshooting knowledge.
Support onboarding, deployments, and campus openings with IT leadership.

Kenntnisse

Windows troubleshooting

ChromeOS support

Mobile OS support

Microsoft 365

Tools

IT ticketing system

Google Workspace Admin

TCP/IP diagnostics

Jobbeschreibung