Multi-Campus IT Support Specialist — On-Site

AMS Schools; Tucson (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement contributions

Paid time off

Job summary

Academies of Math and Science (AMS) seeks an IT Support Specialist I to provide frontline tech support across two Tucson campuses, resolving hardware, software, network, and classroom tech issues to ensure reliable daily operations.

The ideal candidate is service-oriented, technically skilled, organized, and capable of working independently across multiple locations while supporting multiple managers and campus teams.

Qualifications

• Minimum of 1 year of IT or technical support experience.
• Experience supporting Windows, ChromeOS, iOS, and Android devices.
• Familiarity with Microsoft Office 365 and Google Workspace.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and SMTP.
• Experience troubleshooting hardware, software, and connectivity issues.
• Ability to travel regularly between two Tucson campuses during the workday.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Provide on-site IT support to staff, school leaders, and campus users across two Tucson locations.
• Troubleshoot hardware, software, network connectivity, and technology-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
• Support classroom and office technology, including projectors, phones, and AV equipment.
• Respond to and manage help desk tickets, prioritizing requests based on urgency, instructional impact, and operational needs.
• Provide clear and timely communication to users regarding issue status and resolution.
• Escalate complex issues to the appropriate IT team or leadership when necessary.
• Provide consistent IT support across two campuses based on priorities.
• Coordinate daily priorities and campus visits based on ticket volume and needs.
• Work with school leaders and managers to resolve issues and support campus tech needs.
• Maintain professional, customer-service-oriented approach.

Skills

IT Support

Troubleshooting

Windows

ChromeOS

iOS

Android

Google Workspace

Office 365

Networking basics

Ticketing systems

Tools

Ticketing systems

Job description

Academies of Math and Science (AMS) seeks an IT Support Specialist I to provide frontline tech support across two Tucson campuses, resolving hardware, software, network, and classroom tech issues to ensure reliable daily operations.

The ideal candidate is service-oriented, technically skilled, organized, and capable of working independently across multiple locations while supporting multiple managers and campus teams.