Multi-Brand Collections & Accounts Support Specialist

HighGround; Grapevine (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

FSA

HSA

Vision & Dental

Disability Insurance

Life Insurance

401k

Ancillary Benefits

Job summary

HighGround is seeking a Collections & Account Support Specialist to manage a portfolio of customer accounts across multiple restoration brands, ensuring timely payments and excellent service. You will work within the Accounts Receivable COE to resolve routine inquiries and escalate complex issues as needed.

The role requires strong communication, negotiation, and organizational skills, with experience in collections and CRM systems.

Qualifications

• Two (2) or more years of experience in collections, accounts receivable, customer service, or a related field.
• Excellent customer service, communication, and interpersonal skills.
• Strong negotiation skills related to payment commitments, payment arrangements, and customer account resolution.
• Outstanding organizational and time management skills with the ability to manage multiple priorities and maintain consistent follow-up.
• Strong attention to detail and accurate documentation skills.
• Demonstrated ability to professionally resolve customer concerns while preserving positive business relationships.
• Ability to prioritize work independently while contributing to a collaborative, team‑oriented environment.

Responsibilities

• Manage an assigned portfolio of customer accounts across multiple brands, ensuring timely follow-up and payment of outstanding invoices.
• Serve as the primary point of contact for incoming Accounts Receivable phone calls and emails by answering customer questions, providing account information, resolving routine payment inquiries, and directing complex issues to the appropriate internal resources.
• Maintain an intentional daily collection cadence by consistently contacting customers through phone, email, and other communication methods while documenting all account activity.
• Deliver an exceptional customer experience by building trust, demonstrating empathy, and maintaining professional, respectful communication throughout the collection process.
• Investigate routine payment delays, identify barriers to payment, and collaborate with customers and internal teams to resolve issues affecting timely collections.
• Negotiate payment commitments, payment arrangements, and collection strategies that support both customer needs and organizational objectives.
• Accurately document customer communications, payment commitments, disputes, and collection activity within company systems.
• Escalate accounts requiring insurance negotiations, operational intervention, legal research, or advanced problem solving to an Accounts Receivable Specialist while maintaining ownership of collection follow-up.
• Monitor assigned accounts, prioritize daily workload, and consistently contribute to improving cash flow, reducing delinquent balances, and achieving departmental performance goals.
• Support standardized processes, continuous improvement initiatives, and best practices that contribute to the ongoing development of the Accounts Receivable Center of Excellence.

Skills

Customer service

Negotiation

Organization

Communication

Time management

Attention to detail

Teamwork

Tools

Excel

CRM software

Collections software

Job description

HighGround is seeking a Collections & Account Support Specialist to manage a portfolio of customer accounts across multiple restoration brands, ensuring timely payments and excellent service. You will work within the Accounts Receivable COE to resolve routine inquiries and escalate complex issues as needed.

The role requires strong communication, negotiation, and organizational skills, with experience in collections and CRM systems.