Multi-Branch Operations Leader: P&L, Compliance & Growth

MasVida Health Care Solutions; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Masvida-Health-Care-Solutions is seeking a Multi-Branch Operations Manager to lead day-to-day operations across Dallas, Fort Worth and San Angelo. You will drive service excellence, efficiency, and regulatory compliance for equipment, inventory, fleet, facility, and personnel management.

You will oversee P&L performance, support HR on hiring and performance, and partner with Customer Support and Operations to resolve issues and improve service delivery.

Qualifications

• 5+ years of experience in operations, logistics, or healthcare support services.
• 2+ years in a supervisory or management role, preferably in a branch or multi-function facility setting.
• Strong knowledge of inventory management, transportation, and regulatory compliance (OSHA, DOT, FDA).
• Demonstrated ability to lead teams, manage change, and drive results through operational KPIs.
• Proficiency in Microsoft Office, inventory/order management systems, and routing software.
• Excellent communication and problem-solving skills.
• Customer-first mindset and ability to work cross-functionally in a fast-paced environment.
• Medical equipment, HME/DME, or post-acute care experience preferred.

Responsibilities

• Own all operational outcomes for the branches, including service timeliness, quality, safety, and compliance.
• Manage branch P&L’s, budgets, KPIs, and cost control initiatives in alignment with corporate goals.
• Supervise, coach, and develop a high-performing teams including warehouse, delivery, and administrative personnel.
• Ensure accurate and efficient inventory control, oxygen handling, and medical equipment readiness.
• Oversee maintenance and performance of fleet vehicles; ensure DOT compliance and service schedules.
• Act as branch point of contact for escalations from Customer Support, Sales, Clinical, and Operations Support.
• Ensure timely fulfillment and accuracy of orders, pickups, and service tickets to meet patient and facility needs.
• Enforce adherence to MasVida’s Core Processes, safety standards, and quality assurance protocols.
• Maintain a clean, organized, and inspection-ready branch facility.
• Partner with HR on hiring, onboarding, and performance management.
• Support and model company culture, including recognition, accountability, and servant leadership.
• Review and report on operational metrics; implement corrective actions as needed.
• Collaborate with Area Director on strategic initiatives and continuous improvement projects.

Skills

Operations experience

Logistics knowledge

Leadership

Communication

Problem solving

Tools

Microsoft Office

Inventory management systems

Routing software

Job description

Masvida-Health-Care-Solutions is seeking a Multi-Branch Operations Manager to lead day-to-day operations across Dallas, Fort Worth and San Angelo. You will drive service excellence, efficiency, and regulatory compliance for equipment, inventory, fleet, facility, and personnel management.

You will oversee P&L performance, support HR on hiring and performance, and partner with Customer Support and Operations to resolve issues and improve service delivery.