MTR/AV Collaboration Engineer

Adusa; Quincy (MA); On-site; USD 101,000 - 152,000; Full time

Job summary

Ahold Delhaize USA is seeking a MTR/AV Collaboration Engineer to provide expert support, installation, and testing of Microsoft Teams Rooms and associated AV gear for corporate and retail environments.

Hybrid role requiring 4 in-person days at core locations (e.g., Quincy, MA) and 1 remote day, with emphasis on collaboration with cross-functional teams and external partners.

Qualifications

• BS in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3+ years' MTR/AV support experience (Installation/Configuration).
• Experience deploying AV technology and microsoft Teams Rooms in a distributed enterprise.

Responsibilities

• Provide 3rd-level technical support and install Microsoft Teams Rooms technology and AV equipment for Corporate Offices.
• Assist in testing next generation Teams Rooms technology in Evolution Lab and recommend solutions.
• Setup and support Teams Rooms systems for Leadership Team meetings and remote offsite locations.
• Communicate incident, project or status updates clearly in writing or verbally.
• Collaborate with AV integration partners on large projects within ADUSA offices.

Skills

AV Support

Communication

Time Management

Team Collaboration

Education

BS in CS/IT/Engineering

Tools

MS Intune

Teams Admin Center

Teams Rooms Admin Portal

Neat

Crestron

LogiTech MTR

Azure/Intune

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

MTR/AV Collaboration Engineer role will provide expertise in technical support, setup and installation of Microsoft Teams Rooms technology and AV equipment for ADUSA Corporate Offices, Distribution Centers and Retail locations. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise with Microsoft Teams Rooms systems and AV technology in support of our brands and executive leadership.

Our flexible/hybrid work schedule includes 4 in-person days at one of our core locations and 1 remote day. Our core office locations include Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Provide 3rd-level technical support, setup and installation of Microsoft Teams Rooms technology and AV equipment for the Corporate Offices.
• Assist Enterprise AV team lead in testing next generation Microsoft Teams Rooms Technology in the Evolution Lab and providing recommendations for future collaborative technology solutions.
• Accountable for setup, installation and support of Microsoft Teams Rooms systems and AV technology for Business or Executive Leadership Team & C-Suite meetings and on occasion remote offsite meeting locations.
• Ability to communicate clearly written or verbal regarding incident, project or status updates.
• Maintains a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.
• Work closely with AV Integration partners for large scale Microsoft Teams Rooms or AV installation projects in the assigned ADUSA office.

Requirements

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3+ years' extensive technical experience with endpoint management systems (e.g., MS Intune, MS Teams Room Admin Portal/Teams Admin Center).
• 3+ years' MTR/AV support experience (Installation/Configuration).
• Demonstrated experience with managing/deploying and supporting AV technology, Microsoft Teams Rooms technology or other related collaborative technologies in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving conference room/collaborative technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.
• Deliver above-board customer service with a positive attitude!

Preferred Qualifications

• Strong leadership and communications skills.
• MS Teams Rooms Administration experience (MTRA Portal).
• Azure/Intune experience for MTR management.
• Teams Rooms Configuration and hardware deployment (Neat/Crestron/LogiTech MTR Systems).
• AV hardware installation - Displays, Display Mounts, Cable Management.

Salary Range: $101,360 - $152,040

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.