AV Support Engineer I

CoStar Group; Richmond (VA); On-site; USD 73,400 - 97,600; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(K) retirement plan with matching contributions

Paid time off

Tuition reimbursement

Job summary

CoStar Group is seeking an AV Support Engineer I to join its Global IT team in Richmond, VA. The role involves providing hands-on support for Microsoft Teams Rooms and audiovisual infrastructure in the office. Responsibilities include troubleshooting AV issues, managing telephony systems, and supporting live events.

The ideal candidate should have a Bachelor's degree, 3+ years of AV experience, and strong customer service skills. A generous annual salary range of $73,400 – $97,600 is offered, along with comprehensive benefits.

Qualifications

• 3+ years of experience in AV, unified communications, and IT support roles.
• Proven experience supporting Microsoft Teams Rooms and Teams Phone systems.
• Strong understanding of AV technologies, including video conferencing and audio DSPs.

Responsibilities

• Provide day‑to‑day support for Microsoft Teams Rooms systems.
• Troubleshoot and resolve AV and telephony issues.
• Manage and maintain corporate telephony solutions.

Skills

Microsoft Teams Rooms

AV technologies

Telephony systems

Customer service

Education

Bachelor's degree from an accredited University

Tools

Logitech Sync

Extron GVE

Teams Admin Center

Job description

AV Support Engineer I

Job Description

Role Description

CoStar Group is seeking an experienced and motivated AV Support Engineer to join our Global IT team at our Richmond campus. In this role, you will provide hands‑on support for Microsoft Teams Rooms, corporate telephony systems, and audiovisual infrastructure across our office environments. You will play a key part in delivering exceptional user experiences, supporting live and hybrid events, and maintaining the reliability of our global collaboration systems.

This position is in Richmond, VA and is in office Monday through Friday. Occasional travel (30%) to other CoStar offices or event venues may be required. Must be available for occasional after‑hours or weekend work to support events, build‑out and maintenance windows.

Responsibilities

• Provide day‑to‑day support for Microsoft Teams Rooms (MTR) systems, ensuring consistent performance and reliability.
• Troubleshoot and resolve AV, conferencing, and telephony issues through CoStar’s IT support ticketing system.
• Manage, configure, and maintain corporate telephony solutions including Microsoft Teams Phone and SIP‑based VoIP infrastructure.
• Support live and hybrid corporate events, such as town halls and executive meetings, including setup, operation, and post‑event wrap‑up.
• Install, test, and maintain AV systems – displays, microphones, DSPs, control systems, and networked AV components.
• Collaborate with internal teams and external vendors on AV installations, upgrades, and technology rollouts.
• Monitor system health using platforms such as Teams Admin Center, Logitech Sync, or Extron GVE and LogicMonitor.
• Maintain accurate documentation, room schematics, and equipment inventories.

Basic Qualifications

• Bachelor's degree from an accredited, not‑for‑profit, in‑person University or College.
• A track record of commitment to prior employers.
• 3+ years of experience in AV, unified communications, and IT support roles in a corporate environment.
• Proven experience supporting Microsoft Teams Rooms and Teams Phone systems.
• Strong understanding of AV technologies, including video conferencing, audio DSPs, control systems, and networked AV solutions.
• Working knowledge of telephony systems, SIP, VoIP, and call routing fundamentals.
• Familiarity with networking concepts (VLANs, QoS, IP configuration) and troubleshooting AV‑over‑IP systems.
• Excellent communication and customer service skills with a proactive and detail‑oriented mindset.

Preferred Qualifications

• Certifications such as CTS, Microsoft Teams Rooms Pro Specialist, Microsoft 365 Teams Administrator Associate, or Crestron/Extron certifications.
• Experience supporting executive events, live streaming, or broadcast AV systems.
• Knowledge of monitoring tools such as Extron GVE, Logitech Sync, Vyopta, LogicMonitor or similar.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug.
• Life, legal, and supplementary insurance.
• Virtual and in‑person mental health counseling services for individuals and family.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent).
• Access to CoStar Group’s Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

Salary

This position offers an annual base salary range of $73,400 – $97,600 based on relevant skills and experience and includes a generous benefits plan.

We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.