AV Support Engineer I

Visual Lease; Richmond (VA); On-site; USD 73,400 - 97,600; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(K) retirement plan

Paid time off

Tuition reimbursement

On-site fitness center

Employee stock purchase plan

Job summary

CoStar Group is hiring an AV Support Engineer I for their Richmond, VA campus. This role involves supporting Microsoft Teams Rooms and telephonic systems, ensuring user satisfaction and system reliability.

We seek candidates with 3+ years in AV and IT support, a relevant degree, and strong problem-solving skills. Comprehensive benefits include healthcare, a 401(K) matching plan, and tuition reimbursement.

Qualifications

• 3+ years of experience in AV and IT support roles in a corporate environment.
• Strong understanding of video conferencing and audio DSPs.
• Excellent customer service skills.

Responsibilities

• Provide support for Microsoft Teams Rooms and telephony systems.
• Troubleshoot AV and conferencing issues.
• Manage corporate telephony solutions.

Skills

AV technologies

Microsoft Teams

Problem-solving ability

Communication skills

Customer service

Education

Bachelor’s degree from an accredited university

Tools

Microsoft Teams Rooms

Networking tools (Extron GVE, Logitech Sync)

Job description

AV Support Engineer I

Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Role Description: CoStar Group is seeking an experienced and motivated AV Support Engineer to join our Global IT team at our Richmond campus. In this role, you will provide hands‑on support for Microsoft Teams Rooms, corporate telephony systems, and audiovisual infrastructure across our office environments. You will play a key part in delivering exceptional user experiences, supporting live and hybrid events, and maintaining the reliability of our global collaboration systems. This requires strong technical skills, problem‑solving ability, and a passion for enabling seamless communication and collaboration across CoStar Group. The position is in Richmond, VA and is in office Monday through Friday. Occasional travel (30%) to other CoStar offices or event venues may be required. Must be available for occasional after‑hours or weekend work to support events, build‑out and maintenance windows.

Responsibilities

• Provide day‑to‑day support for Microsoft Teams Rooms (MTR) systems, ensuring consistent performance and reliability.
• Troubleshoot and resolve AV, conferencing, and telephony issues through CoStar’s IT support ticketing system.
• Manage, configure, and maintain corporate telephony solutions including Microsoft Teams Phone and SIP‑based VoIP infrastructure.
• Support live and hybrid corporate events, such as town halls and executive meetings, including setup, operation, and post‑event wrap‑up.
• Install, test, and maintain AV systems ‑ displays, microphones, DSPs, control systems, and networked AV components.
• Collaborate with internal teams and external vendors on AV installations, upgrades, and technology rollouts.
• Monitor system health using platforms such as Teams Admin Center, Logitech Sync, or Extron GVE and LogicMonitor.
• Maintain accurate documentation, room schematics, and equipment inventories.

Basic Qualifications

• Bachelor’s degree from an accredited, not‑for‑profit, in‑person university or college.
• A track record of commitment to prior employers.
• 3+ years of experience in AV, unified communications, and IT support roles in a corporate environment.
• Proven experience supporting Microsoft Teams Rooms and Teams Phone systems.
• Strong understanding of AV technologies, including video conferencing, audio DSPs, control systems, and networked AV solutions.
• Working knowledge of telephony systems, SIP, VoIP, and call routing fundamentals.
• Familiarity with networking concepts (VLANs, QoS, IP configuration) and troubleshooting AV‑over‑IP systems.
• Excellent communication and customer service skills with a proactive and detail‑oriented mindset.

Preferred Qualifications

• Certifications such as CTS, Microsoft Teams Rooms Pro Specialist, Microsoft 365 Teams Administrator Associate, or Crestron/Extron certifications.
• Experience supporting executive events, live streaming, or broadcast AV systems.
• Knowledge of monitoring tools such as Extron GVE, Logitech Sync, Vyopta, LogicMonitor or similar.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug.
• Life, legal, and supplementary insurance.
• Virtual and in‑person mental health counseling services for individuals and family.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent).
• Access to CoStar Group’s Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

Salary: This position offers an annual base salary range of $73,400–$97,600 based on relevant skills and experience and includes a generous benefits plan.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.