AV/Collaboration Engineer (Systems Engineer III)

Sure Secure Solutions; Houston (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid time off

401(k) Retirement plan

Job summary

Sure Secure Solutions seeks an on-site AV/Collaboration Engineer to design, deploy, and manage mission-critical collaboration environments, primarily at NASA Johnson Space Center, with support across NASA centers.

The role is senior, focusing on a secure Microsoft Teams Rooms ecosystem, integrating Logitech, Crestron, Cisco, and other devices, ensuring high availability and quality in hybrid meetings across facilities.

Qualifications

• Bachelor's degree required.
• 8+ years of experience in systems engineering.
• 3–5+ years in AV engineering or collaboration workspace management.
• Active or obtainable Public Trust clearance.
• Ability to work 100% on-site at NASA Johnson Space Center, with some travel.
• Hands-on experience deploying and programming conferencing devices.
• Deep knowledge of Microsoft Teams Rooms architecture (Windows/Android).
• Understanding of TCP/IP, DHCP, DNS, firewalls, and Conditional Access.

Responsibilities

• On-Site Operations & MTR Administration.
• Install, configure, and maintain conferencing devices in MTR mode (Logitech/Cisco/Crestron) and related peripherals.
• Lead physical installation and cable management across the JSC campus.
• Support installation teams at other NASA centers as needed.
• Coordinate with Microsoft Intune Administrator for health & updates.
• Provide rapid on-site troubleshooting for AV issues.
• Develop system test requirements and direct system-level testing.

Skills

AV engineering

Unified communications

On-site operations

Microsoft Teams

Troubleshooting

Education

Bachelor's degree

Tools

Logitech

Crestron

Cisco

Microsoft Teams Rooms

Microsoft Intune

Job description

Job Summary:

We are seeking an on-site AV/Collaboration Engineer to design, deploy, and manage physical workplace collaboration environments, primarily at NASA Johnson Space Center (JSC), while also supporting the collaboration team across all NASA centers.

The ideal candidate will serve as the primary subject matter expert for a secure Microsoft Teams Rooms (MTR) ecosystem, specializing in Logitech, Crestron, Cisco, and other MTR and conference device integration. Using the Microsoft Teams Rooms Pro Management Portal and third-party tools, this person will ensure high availability, strong audio and video quality, and a seamless hybrid meeting experience across mission support facilities, conference rooms, and campus spaces.

This is a senior-level systems engineering role. The engineer will apply comprehensive knowledge of engineering concepts, processes, and practices to technical assignments. The role includes analysis for the design, development, and integration of cloud, hardware, software, and human-machine interfaces into an integrated IT solution. It also covers developing integrated system test requirements and strategies, and directing overall system-level testing.

Roles and Responsibilities:

• On-Site Operations & MTR Administration
• Install, configure, and maintain small and medium conferencing devices running in MTR mode, such as Logitech, Cisco, and Crestron. This includes peripherals such as displays, cameras, microphones, and speakers, plus other devices as they are added to the catalog.
• Lead physical installation, structural mounting, clean cable management, and hardware configuration of MTR Windows and Android endpoints across the JSC campus.
• Support installation teams at other NASA centers as needed.
• Work alongside the Microsoft Intune Administrator to oversee these tools, which are used to monitor hardware health, status, and peripherals:
• Microsoft Teams Rooms Pro Management Portal (TRPMP)
• Teams Admin Center (TAC)
• Third-party tools such as Cisco Control Hub, Crestron XiO Cloud, and Logitech Sync
• Work alongside the Microsoft Intune Administrator to plan, test, and deploy software updates, security patches, and OEM firmware upgrades using approved tools.
• Provide rapid, hands-on, on-site troubleshooting for complex audio, video, control programming, and connectivity issues.
• AV Engineering & Lifecycle Design
• Evaluate, select, and standardize Teams-certified AV hardware across a multi-vendor footprint, including microphones, cameras, DSPs, and panels.
• Lead configuration of resource accounts, Exchange integration, federal and enterprise conditional access policies, and network optimizations (QoS) as required.
• Develop integrated system test requirements and strategies, and direct system-level testing.

Required Education and Experience:

• Bachelor's degree.
• 8+ years of experience, per the Systems Engineer III labor category minimum.
• 3–5+ years of that experience in AV engineering, unified communications, or collaboration workspace management.
• Active or obtainable Public Trust clearance.
• Ability to work 100% on-site at NASA Johnson Space Center, with some travel.
• Direct, hands-on experience deploying and programming Logitech, Crestron, Cisco, and other conferencing devices.
• Deep knowledge of Microsoft Teams Rooms architecture, covering:
• Windows and Android ecosystems
• Cross-platform capabilities, such as Cisco devices running MTR
• Related hardware, networking, and software tools
• Understanding of collaboration and conferencing control environments.
• Ability to follow UI design workflows to operate, troubleshoot, and repair systems.
• Solid understanding of:
• TCP/IP
• DHCP
• DNS
• Firewall rules
• Microsoft 365 Conditional Access policies
• Ability to read high-level wiring diagrams to install and troubleshoot systems.
• High-level understanding of:
• Crestron and AMX control systems
• Display technologies
• Video and audio switching, both standards-based and AV over LAN
• Audio DSP configuration and gain structure for conference rooms and collaboration spaces
• Experience managing Teams resource accounts, licenses, and Exchange room calendars.

Desired/Preferred Skills:

• Experience with government network and hardware security requirements.
• Microsoft MS-700 (Managing Microsoft Teams) certification or specialized MTR training paths.
• AV industry certification: CTS (Certified Technology Specialist) or CTS-I.

Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

At Sure Secure Solutions, we have an enjoyable working environment, offering competitive benefit packages and surrounded with professionals who have the subject matter expertise to develop innovative, cutting-edge business solutions in an ever-evolving technology landscape. The benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short-term disability, Paid time off, 401(k) Retirement plan. More specific information on benefits eligibility will be provided as part of the interview process.