MTA Police Communications Operator

Maryland Department of Transportation; Baltimore (MD); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

The Maryland Department of Transportation's Maryland Transit Administration is seeking a Police Communications Operator to monitor radio transmissions, process 911 and non-emergency calls, and operate CAD and NCIC systems in a fast-paced environment.

Successful candidates will complete NCIC CN1 training, pass a typing test, and be able to work 40 hours weekly including evenings and weekends, with location in Baltimore.

Formación

• Typing test (35 words per minute) required to determine qualification.
• Job skill assessment must be passed.
• Applicants must be able to work 40 hours per week and flexible shifts.

Responsabilidades

• Monitor police radio transmissions and operate CAD/NIC/NCIC systems.
• Receive and process calls using a multi-line telephone system.
• Monitor ELERTS and assist with customer service as needed.
• Perform clerical and typing tasks as assigned.

Conocimientos

Multitasking

Communication skills

Typing 35 wpm

Educación

High school diploma or GED

Herramientas

Computer Aided Dispatch (CAD)

National Crime Information Center (NCIC)

METERS certifications

Descripción del empleo

Maryland Transit Administration Police Communications Operator (Police Comm Oper I, 2703)

This position is located in Baltimore City, Maryland.

Are you ready to take on a career where your work directly impacts the lives of thousands of Marylanders every day? Do you thrive in fast-paced environments, enjoy solving real-time challenges, and feel motivated by meaningful public service?

If so, the Maryland Transit Administration (MTA) wants you on our team.

The Maryland Transit Administration (MTA) is recruiting a Police Communications Operator. The main purpose of the Police Communications Operator (PCO) is to facilitate officer safety by monitoring police radio transmissions and utilizing all communications equipment. Personnel are required to work in a fast-paced environment, multitask, have excellent communications skills and to be a self-starter. Employees are responsible for receiving and processing telephone calls using a multi-line telephone system, utilizing Computer Aided Dispatch (CAD) to record and track all law enforcement communications and movement. Operating 700 MHZ statewide multi-channel radio system and utilizing National Crime Information Center database (NCIC) to assist Law Enforcement in the field. Personnel will also be responsible for monitoring and responding to ELERTS, MDOT MTA’s multi reporting tool used to assist with providing customer service. Employees may also be assigned duties such as miscellaneous filing and other clerical and typing assignments required in conjunction with the position.

Education

Graduation from a standard high school or possession of a high school equivalency certificate or a General Education Diploma (GED).

Experience

None

SUBSTITUTION INFORMATION

Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.

NOTE

Applicants will be required to pass a typing test (35 words per minute) to determine the adequacy of their qualifications.

Applicants must pass a job skill assessment.

EXAMINATION

If you meet the qualifications, you will be notified to take the written examination on a date to be determined at 6 Saint Paul Street, 5th Floor, Baltimore, MD 21202.

SPECIAL REQUIREMENTS

• Employees in this position will be required to attend and pass a two-day NCIC CN1 course, after completion of this course personnel will be certified in NCIC.
• Employees in this position must be able to work 40 hours per week and must be able to work variable shifts, evenings, holidays, and weekends based on the needs of the Maryland Transit Administration Police.
• Employees may be subject to emergency on‑call 24 hours a day and may be required to maintain a reliable communication link (telephone or pager) for the purpose of emergency call back requirements; the work is performed indoors however; employees will be assigned to satellite sites upon the needs of the department.
• Eligible applicants may be subject to background investigation under Federal and State laws and regulations. A conviction is not an automatic disqualification to employment. Erroneous, misleading or fraudulent information on the application is sufficient grounds for rejection from the hiring process, removal from the list of eligible, withdrawal of an offer for employment or immediate discharge.
• Employees in this classification are subject to pre‑employment drug testing and substance abuse testing in accordance with the Code of Federal Regulations 49-Federal Department of Transportation Drug Alcohol Testing Protocols and Federal Transit Administration Alcohol Testing Rules and Transportation Code of Maryland Regulations 11.02.11, Testing for Illegal Use of Drugs.

Employees in this classification are assigned duties that require the operation of a motor vehicle. Employees will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Certifications

• Criminal Justice Information System (CJIS)
• National Crime Information Center (NCIC)
• Maryland Electronic Telecommunication Resources System (METERS) certifications.
• Computer Aided Dispatch (CAD)

Employees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings, be aware of hazards in their work area, and should report hazards, unsafe acts, near misses, injuries, and accidents immediately.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. Employees may only perform work for which they have the appropriate safety training.

Reasonable accommodations for persons with disabilities will be provided as requested.

The Maryland Department of Transportation is not sponsoring new employees in application of the H‑1B Visa or providing an extension of an existing H‑1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H‑1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

The MDOT MTA is an Equal Opportunity Employer. MDOT MTA Does Not Discriminate Based On: Age, Ancestry, Color, Creed, Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex or Sexual Orientation.

The MTA is an Equal Opportunity Employer!!

Issue Date: 06/03/2026