MT & LTL Operations Leader — Team & Growth

Fitzmark; Fort Worth (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid Industry Training

On-Site Gym

Comprehensive Benefits Packet (Medical

401(k) with Company Match

Employee Assistance Program (EAP)

Health and Wellness Program

Paid PTO and Holidays + Unlimited PTO

Job summary

FitzMark in Fort Worth, TX seeks a Managed Transportation & LTL Manager to lead the department's daily operations and drive peak performance. You will supervise a team of Logistics Specialists, oversee account production, and ensure excellent customer service while monitoring KPIs and coordinating cross-functional collaboration.

The role requires proven leadership, a strong logistics foundation, and hands-on use of TMS.

Qualifications

• Bachelor's degree required.
• Minimum of two years of management experience.
• Strong logistics and transportation background.
• Experience using a Transportation Management System (TMS).
• Proven leadership and team development skills.
• Highly professional with excellent communication and interpersonal skills.
• Performs well under pressure and thrives in a fast-paced environment.
• Data-driven and accountable, with a continuous improvement mindset.

Responsibilities

• Oversee the daily operations of the Managed Transportation and LTL Department.
• Manage team operations to support client relations, ensuring retention and optimal service of book of business.
• Provide management, mentorship, and coaching to a team of strategic Logistics Specialists.
• Plan or provide backup support as needed for accounts across the department.
• Act as the point of escalation for customer and carrier related issues.
• Maintain and monitor consistency of communication, account functions, and data integrity within daily operational processes.
• Act as a liaison between leadership, departments, and team members regarding performance, escalation, and strategic business direction.
• Leverage tools and technology to manage and grow account strategy.
• Prepare, update, and ensure accurate execution of information within standard operating procedures.
• Evaluate KPIs on a team and individual basis and address in monthly and quarterly meetings.
• Participate and help prepare materials for customer meetings and business reviews with top customers as requested.
• Utilize Transportation Management Systems (TMS) to track department operations.

Skills

Leadership

Logistics expertise

Communication

Data analysis

Customer service mindset

Problem solving

Team development

Education

Bachelor's degree

Tools

Transportation Management System (TMS)

Job description

FitzMark in Fort Worth, TX seeks a Managed Transportation & LTL Manager to lead the department's daily operations and drive peak performance. You will supervise a team of Logistics Specialists, oversee account production, and ensure excellent customer service while monitoring KPIs and coordinating cross-functional collaboration.

The role requires proven leadership, a strong logistics foundation, and hands-on use of TMS.