MSR I

ADP, Inc.; Crown Point (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Tech Credit Union in Crown Point, IN is seeking a full-time Member Service Representative I to handle transactions and service products, while building relationships with members.

This role focuses on accurate cash handling, sales of credit union services, and delivering friendly, knowledgeable support in a fast-paced branch environment.

Experience in retail sales or financial services and strong communication skills are valued, with opportunities for growth within the credit union.

Qualifications

• High school diploma or equivalent required.
• Two years of retail sales and/or cash handling in a financial setting preferred.
• Excellent human relations skills; verbal and written communication.
• Ability to meet and exceed goals in a fast-paced environment.
• Proficiency with basic computer applications.

Responsibilities

• Perform teller duties and process financial transactions accurately.
• Sell and service credit union products while building member relationships.
• Follow procedures for account processing and risk assessment.
• Provide operational support to branch team and multitask.
• Participate in training and special projects.
• Maintain branch loss prevention practices.

Skills

Customer service

Communication

Analytical thinking

Cash handling

Sales experience

Multi-tasking

Active listening

Attention to detail

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MSR I

Full Time Crown Point, IN, US

2 days ago Requisition ID: 1147

If you want to change people’s lives and love to brighten people’s days with your smile, we would love to meet you! Tech Credit Union currently has an opening for a Full-time MSRIin our Crown Pointbranch.

Come work with the "Best Credit Union in the Region"! In our 11 branches, our teams provide our Members with better options that guide them on the path to reach their financial goals throughout life’s journey.

Since 1936, we have been a trusted financial partner to generations of Members and their families in Northwest Indiana and the Chicagoland South Suburbs.

Essential Function: The Member Service Representative I is responsible for conducting financial transactions in an accurate, timely and professional manner. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships with our members by providing solutions that guide them toward financial success.

Primary Responsibilities & Duties:

• Proficiently performs the duties and responsibilities of the Teller III.
• Responsible for following established guidelines and procedures while processing new and existing accounts.
• Responsible for problem-solving through research, using open-ended questions, and consistent follow-up to ensure member satisfaction and assessment of risk.
• Responsible for overall impact of branch member service.
• Responsible for individual performance goals as directed by Branch Management.
• Responsible for providing operational and member service assistance to other Tech team members.
• Multitask to support all branch functions to support office needs.
• Participate in continuing education and training as assigned.
• Minimizes risk of losses, including cash differences and other controllable losses.
• Complies with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies.
• Volunteers for special projects within the scope of job responsibilities.
• Assume leadership role.
• Assumes other miscellaneous responsibilities as assigned for the efficient operation of the branch.
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Specific Skills:

• Excellent human relations skills including verbal and written communication skills.
• Strong analytical and decision-making skills to be able to problem-solve, empathize, and find workable solutions which mutually benefit Tech Credit Union and its membership.
• Ability to work in a fast paced, diverse environment.
• Ability to meet and exceed goals.
• Well-developed fact finding skills. (Probing, supporting, overcoming objections, closing)
• Practical application and general understanding of various computer applications.
• Ability to actively listen, acknowledge, explore and respond appropriately when communicating.
• High School Diploma, GED or equivalent certification
• Excellent Keyboarding Skills
• Two years of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field.