Universal Member Service Representative I

Indiana Members Credit Union; Indianapolis (IN); On-site; USD 26,000 - 28,000; Full time

Job summary

Indiana Members Credit Union in Indianapolis, IN is seeking a Universal Member Service Representative I to deliver exceptional member service while performing advanced account maintenance and financial transactions.

You will handle transactions, open/close accounts, assist with debit cards, and support tellers with vault and cash handling, all while maintaining accuracy and strong interpersonal communication.

Qualifications

• 6-12 months of credit union or financial institution experience.
• High school diploma, GED, or equivalent.
• Completion of Teller Supervisor and Basics of Products and services training with IMCU.

Responsibilities

• Accurately process all member and non-member transactions.
• Research member questions, problems, and complaints and respond with accurate information.
• Open and close all types of accounts while ensuring required forms and records are completed in compliance with internal policies and statutory regulations.
• Assist with advanced account maintenance and problem solving for members and non-members.
• Process and create/order Debit cards for members along with assisting with debit card disputes and fraud.
• Process stop payments, print statements and histories for members.
• Assist with night deposits, ATM deposits, wire transfers, large currency reports, deceased members, and irate members.
• Cross-sell IMCU products and services.
• Ability to multi-task and exhibit patience in stressful situations.
• Completed satisfactory all in-house training.
• Exceptional interpersonal and communication skills.
• Attention to detail, maintain adaptability, flexibility and organizational skills.
• Skilled in use of core system, Evolve, Synapsys, etc.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Patience

Education

High school diploma or GED

Tools

Evolve

Synapsys

Job description

Universal Member Service Representative I

Regular Full-Time Indianapolis, IN, US

2 days ago Requisition ID: 2373

Salary Range: $19.00 To $20.00 Hourly

**PLEASE READ FULL JOB DESCRIPTION BEFORE APPLYING - UPDATED RESPONSIBLITIES**

Summary/objective

Assist and maintain member relationships through exceptional member service by performing advanced account maintenance and financial transactions. This position serves a critical role by providing exceptional service to credit union members, non-members, employees, and service providers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Accurately process all member and non-member transactions
• Research Member questions, problems, and complaints and respond with accurate information.
• Open and close all types of accounts while ensuring required forms and records are completed in compliance with internal policies and statutory regulations
• Assist with advanced account maintenance and problem solving for members and non-members
• Process and create/order Debit cards for members along with assisting with debit card disputes and fraud
• Process stop payments, print statements and histories for members.
• Assist with night deposits, ATM deposits, wire transfers, large currency reports, deceased members, and irate members
• Assist employees with problem solving and questions
• Supply cash for tellers (order and detail Brinks) in absence of the Teller Supervisor or Assistant Teller Supervisor
• Provide assistance to the Teller Supervisor and Assistant Teller Supervisor with balancing and detailing the vault, ATM, and cash recycler
• Cross-sell IMCU products and services
• Ability to multi-task and exhibit patience in stressful situations
• Completed satisfactory all in-house training
• Exceptional interpersonal and communication skills
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Skilled in use of core system, Evolve, Synapsys, etc.

Work environment

Retail branch

• Extended period of time viewing computer monitor
• Handling - ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching

Minimal to none

Required education and experience

[Indicate requirements that are job-related and consistent with business necessity]

• 6-12 months of credit union or financial institution experience
• High school diploma, GED, or equivalent
• Completion of Teller Supervisor and Basics of Products and services training with IMCU

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.