MSR

YMCA of the Cedar Rapids Metro Area; Claypoole Heights (PA); On-site; USD 9,700 - 14,000; Part time

Benefits offered by this job

Free YMCA membership

Professional growth opportunities

Job summary

YMCA of Indiana County is seeking a friendly Membership Services Representative to welcome members and guests. You will handle memberships, registrations, payments, and program information while promoting YMCA programs and services.

This role requires strong communication, reliable attendance, and the ability to work collaboratively in a fast-paced environment. The position is part-time with varied schedules including evenings, weekends, and holidays.

Qualifications

• High school diploma or currently pursuing one.
• Strong communication and customer service skills.
• Ability to process payments and registrations accurately.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Process memberships, registrations, payments, and refunds accurately.
• Answer phones and direct inquiries to the appropriate staff.
• Explain memberships and programs and assist with check-ins.
• Maintain a clean front desk area and balance cash drawings as required.
• Promote YMCA programs and services to members.

Skills

Communication

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Tools

Daxko software

Job description

Membership Services RepresentativePay: $8.50/hourJob Type: Part timeSchedule: Varies based on YMCA needs, including evenings, weekends, holidays, and special eventsPosition SummaryThe YMCA of Indiana County is looking for a friendly, dependable Membership Services Representative to create a welcoming experience for members, guests, and program participants. As one of the first people visitors interact with, you will help with memberships, program registrations, payments, facility access, and general questions while promoting YMCA programs and services. This is a great opportunity for someone who enjoys working with people, providing excellent customer service, and being part of a team that makes a difference in the community.Essential ResponsibilitiesWelcome members, guests, and participants in a friendly and professional manner.Process memberships, program registrations, payments, refunds, and other transactions accurately.Answer phone calls, respond to questions, and direct inquiries to the appropriate staff.Explain YMCA memberships, programs, schedules, policies, and facility procedures.Assist with member check-ins and verify membership status.Promote YMCA programs, services, and special events.Maintain a clean, organized, safe, and welcoming front desk area.Complete opening and closing procedures, including balancing cash drawers when assigned.Maintain confidentiality when handling member and organizational information.Work with other departments to support daily YMCA operations and provide a positive member experience.Attend required staff meetings, trainings, and professional development opportunities.Perform other duties as assigned.Employee BenefitsEvery YMCA employee receives a free YMCA membership, along with opportunities for professional growth and development.Required QualificationsHigh school diploma or currently pursuing a high school diploma.Strong communication, interpersonal, and customer service skills.Ability to accurately process payments, registrations, and membership information.Basic computer skills and the ability to learn YMCA software systems, including Daxko.Strong organizational skills and attention to detail.Ability to remain professional and helpful in a fast-paced environment.Dependable attendance and punctuality.Ability to work independently and as part of a team.Ability to stand and walk for extended periods, occasionally bend and reach, and lift up to 35 pounds.Required Clearances & CertificationsFBI Fingerprint Clearance (Department of Human Services) at time of hirePennsylvania State Police Criminal History Clearance (PATCH) at time of hirePennsylvania Child Abuse History Clearance at time of hireMandated Reporter training at time of hirePediatric First Aid/CPR/AED certification and required Great American Academy training must be completed within 90 days of hire.Preferred QualificationsPrevious customer service, hospitality, recreation, membership services, or front desk experience.Familiarity with YMCA programs, membership procedures, and Daxko software.Experience handling financial transactions and resolving customer concerns professionally.