MSR

Indiana, PA; Indiana (PA); On-site; USD 9,700 - 14,000; Part time

Benefits offered by this job

Free YMCA membership

Job summary

Indiana County YMCA is seeking a Membership Services Representative to greet members and guests, process memberships and registrations, handle payments, and answer questions at a busy front desk. You will assist with check-ins and promote YMCA programs and services in a welcoming environment.

The role emphasizes accuracy, customer service, and the ability to learn Daxko software, with schedules that include evenings, weekends, and holidays.

Qualifications

• High school diploma or currently pursuing one.
• Strong communication and customer service skills.
• Ability to process payments and memberships accurately.
• Basic computer skills and willingness to learn YMCA software.
• Reliable attendance and punctuality.
• Ability to stand, walk, and lift up to 35 pounds.

Responsibilities

• Welcome members and guests in a friendly, professional manner.
• Process memberships, program registrations, payments, and refunds.
• Answer phones and direct inquiries to appropriate staff.
• Explain memberships, programs, and facility procedures.
• Assist with member check-ins and verify status.
• Maintain a clean, organized front desk area.
• Balance cash drawers during opening/closing per procedures.

Skills

Customer service

Communication

Cash handling

Payment processing

Attention to detail

Professional demeanor

Education

High school diploma

Pursuing high school diploma

Tools

Daxko software

Job description

Indiana County YMCA Legal Address - Indiana, PA 15701## OverviewSalary Range$8.50Position TypePart TimeJob ShiftAny## Description**Membership Services Representative****Pay:** $8.50/hour **Job Type:** Part time **Schedule:** Varies based on YMCA needs, including evenings, weekends, holidays, and special events**Position Summary**The YMCA of Indiana County is looking for a friendly, dependable Membership Services Representative to create a welcoming experience for members, guests, and program participants. As one of the first people visitors interact with, you will help with memberships, program registrations, payments, facility access, and general questions while promoting YMCA programs and services. This is a great opportunity for someone who enjoys working with people, providing excellent customer service, and being part of a team that makes a difference in the community.**Essential Responsibilities*** Welcome members, guests, and participants in a friendly and professional manner.* Process memberships, program registrations, payments, refunds, and other transactions accurately.* Answer phone calls, respond to questions, and direct inquiries to the appropriate staff.* Explain YMCA memberships, programs, schedules, policies, and facility procedures.* Assist with member check-ins and verify membership status.* Promote YMCA programs, services, and special events.* Maintain a clean, organized, safe, and welcoming front desk area.* Complete opening and closing procedures, including balancing cash drawers when assigned.* Maintain confidentiality when handling member and organizational information.* Work with other departments to support daily YMCA operations and provide a positive member experience.* Attend required staff meetings, trainings, and professional development opportunities.* Perform other duties as assigned.**Employee Benefits**Every YMCA employee receives a **free YMCA membership**, along with opportunities for professional growth and development.## Qualifications**Required Qualifications*** High school diploma or currently pursuing a high school diploma.* Strong communication, interpersonal, and customer service skills.* Ability to accurately process payments, registrations, and membership information.* Basic computer skills and the ability to learn YMCA software systems, including Daxko.* Strong organizational skills and attention to detail.* Ability to remain professional and helpful in a fast-paced environment.* Dependable attendance and punctuality.* Ability to work independently and as part of a team.* Ability to stand and walk for extended periods, occasionally bend and reach, and lift up to 35 pounds.**Required Clearances & Certifications*** FBI Fingerprint Clearance (Department of Human Services) at time of hire* Pennsylvania State Police Criminal History Clearance (PATCH) at time of hire* Pennsylvania Child Abuse History Clearance at time of hire* Mandated Reporter training at time of hire* Pediatric First Aid/CPR/AED certification and required Great American Academy training must be completed within 90 days of hire.**Preferred Qualifications*** Previous customer service, hospitality, recreation, membership services, or front desk experience.* Familiarity with YMCA programs, membership procedures, and Daxko software.* Experience handling financial transactions and resolving customer concerns professionally.