MSP & VMS Program Specialist

Adecco Group

Richmond, Plano, Chicago (VA, TX, IL)

On-site

USD 32,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, vision insurance

401k plan or similar retirement plan

Paid time off and holidays

Life insurance and disability benefits

Job summary

Adecco Group is seeking a Program Consultant to act as a key liaison among clients, suppliers, and internal teams, ensuring effective contingent workforce program execution across requisition and hiring stages. The role blends high-touch service with operational expertise and may require travel.

You will manage requisition activity in VMS, validate requests, coordinate intake calls, review resumes, and monitor onboarding milestones, while fostering strong relationships and ensuring compliance

Qualifications

High school diploma or equivalent required.
Post-secondary education in a related field preferred.
2–5 years of experience in staffing, workforce solutions, customer service, or VMS/MSP environments.
Experience in a service-level or client-facing role with increasing responsibility.

Responsibilities

Manage full lifecycle of requisition activity using VMS technology, including creation, updates, changes, cancellations, and status tracking.
Receive and review new requisition requests; validate accuracy and completeness prior to entry and routing.
Partner with hiring managers and consultants to schedule intake calls, resume reviews, interviews, and debriefs.
Assign appropriate suppliers to requisitions based on supplier capabilities and performance data.
Track onboarding milestones and ensure all pre-hire steps are completed in a timely and compliant manner.
Build and maintain proactive relationships with client users, hiring managers, and supplier contacts through regular communication and site visits.
Act as the initial point of contact for client and supplier inquiries, resolving issues or escalating as appropriate using standardized procedures.
Support supplier community with training on SOPs, compliance requirements, and VMS best practices.
Assist with supplier assessments and performance tracking to ensure alignment with program goals.
Troubleshoot functional issues within the VMS platform and elevate complex technical concerns appropriately.
Maintain electronic records and system fields to ensure data integrity.
Monitor and document all requisition and candidate activity to maintain audit readiness and program compliance.
Run reports, manage timekeeping adjustments, and support ticket resolution as needed.
Coordinate frequently with Program Managers, Sr Program Consultants, and Engagement Coordinators to ensure accurate and timely execution of deliverables.
Make recommendations for process improvements and support implementation of operational enhancements.
Participates in special projects and performs other duties as assigned.