MSP Tier 2 Support Technician - On-Site & Remote

qnectU IT Services Utah; Sandy (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Collaborative team environment

Opportunities for professional growth

Exposure to a range of technologies

Job summary

qnectU IT Services Utah is looking for an MSP Support Technician II in Sandy, UT. This full-time position offers the opportunity to resolve escalated technical issues while delivering excellent customer support both remotely and on-site.

The ideal candidate will have at least 2 years of experience, strong troubleshooting skills across various platforms, and certifications such as A+ and Network+. qnectU values collaboration and offers a supportive team culture.

Qualifications

• Minimum 2+ years of experience in a technical support role.
• Experience with Windows and macOS environments.
• Foundational understanding of networking fundamentals.

Responsibilities

• Provide advanced technical support for hardware, software, and network-related issues.
• Deliver remote support using industry-standard tools.
• Document all work thoroughly in the ticketing system.

Skills

Strong troubleshooting skills

Excellent communication skills

Customer service skills

Analytical abilities

Organizational skills

Education

A+ and Network+ Certifications

Tools

Microsoft 365

Active Directory

Datto

ConnectWise

RMMs and PSAs

Job description

qnectU IT Services Utah is looking for an MSP Support Technician II in Sandy, UT. This full-time position offers the opportunity to resolve escalated technical issues while delivering excellent customer support both remotely and on-site.

The ideal candidate will have at least 2 years of experience, strong troubleshooting skills across various platforms, and certifications such as A+ and Network+. qnectU values collaboration and offers a supportive team culture.