MSP Support Technician II (Tier 2)

qnectU IT Services Utah; Sandy (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Collaborative team environment

Opportunities for professional growth

Exposure to a range of technologies

Job summary

qnectU IT Services Utah is looking for an MSP Support Technician II in Sandy, UT. This full-time position offers the opportunity to resolve escalated technical issues while delivering excellent customer support both remotely and on-site.

The ideal candidate will have at least 2 years of experience, strong troubleshooting skills across various platforms, and certifications such as A+ and Network+. qnectU values collaboration and offers a supportive team culture.

Qualifications

• Minimum 2+ years of experience in a technical support role.
• Experience with Windows and macOS environments.
• Foundational understanding of networking fundamentals.

Responsibilities

• Provide advanced technical support for hardware, software, and network-related issues.
• Deliver remote support using industry-standard tools.
• Document all work thoroughly in the ticketing system.

Skills

Strong troubleshooting skills

Excellent communication skills

Customer service skills

Analytical abilities

Organizational skills

Education

A+ and Network+ Certifications

Tools

Microsoft 365

Active Directory

Datto

ConnectWise

RMMs and PSAs

Job description

# MSP Support Technician II (Tier 2)*Posted: May 2026*## In-Office (with local client site visits as needed)## Sandy, UT## Full-Time / Permanent## 8:00 AM - 5:00 PM (Mountain Time)## JOB DETAILSHOME# **Job description**## **About qnectU:**qnectU is a managed IT services provider focused on delivering reliable, forward-thinking technology solutions to businesses across a variety of industries. We pride ourselves on providing exceptional service, building strong client relationships, and maintaining a team-oriented culture where collaboration and continuous learning are encouraged. Our mission is simple: empower our clients through technology—and empower our team to do their best work.## **Position Overview:**We are seeking a skilled and customer-focused **MSP** **Support Technician II (Tier 2)** to join our team. This role is responsible for resolving escalated technical issues, supporting a wide range of client environments, and delivering an excellent support experience. This is primarily an in-office role with a strong emphasis on remote support. However, occasional on-site visits to client locations are required to address issues that cannot be resolved remotely. The ideal candidate is a strong problem-solver, an effective communicator, and someone who thrives in a fast-paced, service-oriented environment.## **Key Responsibilities:*** Provide advanced technical support for hardware, software, and network-related issues* Diagnose and resolve escalated (Tier 2) support requests in a timely and efficient manner* Deliver remote support using industry-standard tools, minimizing client downtime* Perform on-site support at client locations as needed (e.g., hardware resets, troubleshooting, deployments)* Clearly communicate technical issues and solutions to both technical and non-technical users* Document all work thoroughly in the ticketing system, including troubleshooting steps and resolutions* Contribute to internal knowledge base documentation and process improvement* Collaborate with team members to resolve complex issues and share knowledge* Escalate issues appropriately when required and follow established escalation procedures* Assist with small projects, deployments, and client onboarding activities as needed* Stay current with emerging technologies, tools, and best practices## **Qualifications & Experience:*** Minimum **2+ years of experience** in a technical support role (MSP experience preferred)* Strong troubleshooting skills across endpoints, networks, and common business applications* Experience supporting: + Windows and macOS environments + Microsoft 365 (Exchange, Teams, SharePoint, etc.) + Active Directory and basic server administration* Foundational understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)* Experience with RMMs (Datto, VSA, Ninja, etc) and PSAs (ConnectWise, BMS, Autotask, etc)**Skills & Attributes:*** Excellent communication and customer service skills* Ability to explain technical concepts clearly to non-technical users* Strong analytical and problem-solving abilities* Highly organized with attention to detail and documentation* Ability to prioritize and manage multiple tasks in a fast-paced environment* Team-oriented mindset with a willingness to mentor and support others**Additional Requirements:*** A+ and Network+ Certifications* Valid driver’s license and reliable transportation* Ability to travel locally to client sites several times per week as needed* Ability to pass a background check## **Why qnectU?*** Collaborative and supportive team environment* Exposure to a wide range of technologies and client environments* Opportunities for professional growth and skill development* A company culture that values both technical excellence and people## **Equal Opportunity Employer**# qnectU is an equal opportunity employer. We welcome and encourage applicants from all backgrounds.