MSP Tier-2 IT Support & Network Engineer (Hybrid)

ImageSys LLC; Gaithersburg (MD); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A growing Managed Service Provider in Gaithersburg, MD, is seeking a Tier 2 Support Engineer with MSP experience. In this full-time hybrid role, you will troubleshoot Tier 2 infrastructure and cloud issues while providing remote and onsite technical support. Responsibilities include managing Microsoft 365, Google Workspace, and supporting Windows Server environments. Candidates should have 2-3 years of experience, reliable transportation for client site visits, and a LinkedIn profile when applying. Join us to help our clients succeed and minimize their IT-related downtime.

Qualifications

• 2–3 years experience working at a Managed Service Provider.
• Reliable transportation for client site visits in the DC metro area.
• LinkedIn profile required with application.

Responsibilities

• Troubleshoot and resolve Tier 2 infrastructure and cloud issues.
• Provide remote and onsite technical support for client environments.
• Manage Microsoft 365 and Google Workspace environments.
• Support Windows Server and Active Directory.

Skills

Troubleshooting ability across cloud platforms

Experience with Microsoft 365 administration

Experience with Google Workspace administration

Remote and onsite technical support

Networking knowledge

Tools

Datto

NinjaOne

Kaseya

ConnectWise

Autotask

Job description

A growing Managed Service Provider in Gaithersburg, MD, is seeking a Tier 2 Support Engineer with MSP experience. In this full-time hybrid role, you will troubleshoot Tier 2 infrastructure and cloud issues while providing remote and onsite technical support. Responsibilities include managing Microsoft 365, Google Workspace, and supporting Windows Server environments. Candidates should have 2-3 years of experience, reliable transportation for client site visits, and a LinkedIn profile when applying. Join us to help our clients succeed and minimize their IT-related downtime.