MSP Systems Admin: Remote IT Projects & Support

Huntington Technology Inc; Bingham Farms (MI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Paid time off

Profit sharing

Training & development

Job summary

Huntington Technology, Inc. is seeking a Systems Admin on the Project Team to identify, analyze, and implement technology solutions for business challenges.

You will report to the Technical Delivery Manager and collaborate with cross-functional teams to gather requirements and drive IT project implementation. Requirements include strong customer service, troubleshooting, Windows Server/AD expertise, and MSP tool familiarity.

Qualifications

• Excellent customer service and communication skills to work effectively with clients, team members, and vendors.
• Practical problem-solving skills and solid troubleshooting skills are must.
• Strong working knowledge of Windows 11, Windows Server, and previous versions of Windows desktop/server OS is essential.
• Experience with Linux, OSX, iOS, and Android also helpful.
• Understanding of how Windows Professional machines function in an Active Directory/Azure/Entra environment.
• Working knowledge of Microsoft Office 365, SharePoint, Teams, as well as other common desktop software across our clients such as Adobe Acrobat and Intuit QuickBooks.
• Ability to learn, understand, and troubleshoot industry line of business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, etc
• Working knowledge of Network fundamentals and TCP/IP.
• Strong troubleshooting skills to identify and think through technical problems.
• Understanding of network and computer technologies including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfer/migrations.

Responsibilities

• Responsible for solving client technical issues by providing the highest level of technical support.
• Have the ability to build out Hypervisor & ESX environments.
• Have the ability to build out, migrate, and upgrade Windows server environments.
• Have a solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
• Have the ability to configure firewalls (FortiGate, Cisco, and SonicWALL experience preferred.)
• Have the ability to setup VPN and understanding of using Cisco DUO with those configurations.
• Maintain customer loyalty by serving clients above and beyond their expectations.
• Take ownership of issues and see them through to resolution.
• Have a high sense of urgency and a get-it-done attitude.
• Support customers over the phone in a remote setting and on-site at client locations.
• Advocate for our clients to better meet their needs.
• Reliability, showing up to work when scheduled and showing up on time. Our clients demand a very high level of reliability from our staff.
• Create detailed documentation on steps taken to identify and remediate issues.

Skills

Customer service

Communication

Troubleshooting

Remote support

Windows Server

Microsoft Office 365

Education

Bachelor’s degree in relevant field

MCITP/A+/N+/CompTIA certifications

Tools

Datto RMM

Autotask

ITGlue

FortiGate

Cisco Duo

SonicWALL

Job description

Huntington Technology, Inc. is seeking a Systems Admin on the Project Team to identify, analyze, and implement technology solutions for business challenges.

You will report to the Technical Delivery Manager and collaborate with cross-functional teams to gather requirements and drive IT project implementation. Requirements include strong customer service, troubleshooting, Windows Server/AD expertise, and MSP tool familiarity.