MSP Service Desk Manager - Lead IT Support (Flexible Hours)

TeamLogic IT, Inc.; Fort Myers (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Professional development and certification reimbursement

Job summary

A managed IT services provider in Fort Myers seeks an experienced Managed IT Services Service Desk Manager. The role includes overseeing daily service desk operations, mentoring staff, ensuring high-quality IT support for SMB clients, and developing policies. The ideal candidate has 5+ years in IT service management with managerial experience, a strong grasp of ITIL practices, and excellent communication skills. Benefits include competitive salary, health insurance, and professional development opportunities.

Qualifications

• Minimum of 5 years of experience in IT service management.
• At least 3 years in a supervisory or managerial role.
• Strong knowledge of ITIL framework and best practices.
• Experience with service desk software and tools.

Responsibilities

• Oversee daily operations of the service desk to ensure effective support.
• Manage and mentor service desk staff with training and performance evaluations.
• Monitor service desk metrics and ensure SLAs are met.
• Develop and implement service desk policies and best practices.

Skills

IT service management

Leadership

Customer-centric approach

Service desk software

Communication

Education

Bachelor's degree in Information Technology

Tools

Remote Monitoring and Management (RMM) tools

Ticketing Systems

Documentation Tools

Job description

A managed IT services provider in Fort Myers seeks an experienced Managed IT Services Service Desk Manager. The role includes overseeing daily service desk operations, mentoring staff, ensuring high-quality IT support for SMB clients, and developing policies. The ideal candidate has 5+ years in IT service management with managerial experience, a strong grasp of ITIL practices, and excellent communication skills. Benefits include competitive salary, health insurance, and professional development opportunities.