MSP Partner Success Solutions Engineer

N-able

Morrisville (NC)

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision

Pension Plan with company-contribution

Employee Stock Purchase Program

2 Volunteer Days per year

Job summary

N-able is seeking a Post Sales Solutions Engineer in Morrisville, NC, a hybrid role that combines on-site collaboration with partner-focused virtual work. You will guide partners through technical requirements, design solutions, and ensure successful deployments of N-able products.

Ideal candidates bring MSP experience, strong communication skills, and expertise in Windows, scripting, networking, and virtualization. Occasional travel to customer sites will be required to support partner success.

Qualifications

Experience in a customer-facing technical role, especially within MSPs.
Ability to translate complex technical requirements into practical solutions for partners.
Strong communication and presentation skills for in-person and virtual meetings.
Willingness to travel 5–10% of the time.

Responsibilities

Build and foster relationships with partners to understand needs and tech stacks.
Provide technical guidance and mentor teammates.
Advocate for partner success with Product Management and Development.
Design and implement monitoring, automation, and reporting solutions for partners.
Troubleshoot complex issues and coordinate with Support as needed.
Deliver training and enablement to partners and internal teams.
Share market insights to help partners stay ahead of competitors.
Document partner interactions and project updates clearly.