MSP Operations Program Consultant

The Adecco Group; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

The Adecco Group seeks a Program Consultant for MSP Operations to provide front-line customer service to internal teams, clients, vendors and users of Vendor Management Software solutions. The role involves issue escalation, problem resolution with the Center of Excellence, and timely feedback on ongoing issues.

You will assist with requisition reviews, data entry, and maintenance within VMS and CM systems.

Qualifications

• Audit and compliance & risk management experience.
• Data analysis and supplier scorecard management using Excel and PowerPoint.
• Ability to respond to tickets and inquiries and manage timelines per SLA.

Responsibilities

• Handle front-line customer service for internal teams, clients, vendors and users of VMS solutions.
• Review and process requisitions and enter/maintain data in VMS/CM systems.
• Respond to tickets, emails, and calls in a timely manner and escalate per standard procedures.
• Support training and sharing knowledge within the Customer Support organization.
• Maintain electronic records and tracking fields for requisition setup.

Skills

Customer service

Data analysis

Excel

PowerPoint

Tools

Vendor Management Software (VMS)

CM system

Job description

The Adecco Group seeks a Program Consultant for MSP Operations to provide front-line customer service to internal teams, clients, vendors and users of Vendor Management Software solutions. The role involves issue escalation, problem resolution with the Center of Excellence, and timely feedback on ongoing issues.

You will assist with requisition reviews, data entry, and maintenance within VMS and CM systems.