MSP Network Service Delivery Lead

InfiCare Staffing; United States; On-site; USD 120,000 - 165,000; Full time

Job summary

InfiCare Staffing is seeking a Network Service Delivery Manager to oversee end-to-end delivery of network services for clients. The role drives SLA adherence, incident/change management, and continuous improvement across LAN, WAN, WLAN, SD‑WAN, VPN, and cloud networking.

You will lead cross-functional teams, manage vendors, and ensure security/governance standards while reporting on performance and service health to stakeholders.

Qualifications

• Bachelor’s degree in IT, CS, Engineering, or related field.
• 12+ years of experience in network operations, service delivery, or IT infrastructure management.
• Strong understanding of enterprise networking technologies (Cisco, Juniper, Palo Alto, Fortinet).
• Experience with ITIL frameworks (Incident, Problem, Change, Service Level Management).
• Proven ability to manage cross-functional teams and complex service environments.
• Excellent communication, stakeholder management, and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead the delivery of network services including LAN, WAN, WLAN, SD‑WAN, VPN, firewalls, and cloud networking.
• Ensure adherence to SLAs, KPIs, and compliance across all network services.
• Oversee incident, problem, and change management for network infrastructure.
• Coordinate with NOC, engineering, and support teams for timely issue resolution.
• Maintain service continuity and disaster recovery readiness for network services.
• Serve as the primary contact for network service performance and escalations.
• Conduct regular service reviews with clients or business units.
• Translate business needs into technical requirements and service improvements.
• Produce dashboards and reports on service availability, capacity, and incidents.
• Oversee vendor performance and contract compliance with MSP partners.
• Participate in procurement, RFPs, and vendor evaluations.
• Lead governance, compliance & security alignment with policies and standards.

Skills

Leadership

Stakeholder management

Incident management

Change management

Analytical thinking

Communication

Vendor management

Cross-functional teams

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

Cisco

Juniper

Palo Alto

Fortinet

AWS

Azure

GCP

Terraform

Ansible

Job description

InfiCare Staffing is seeking a Network Service Delivery Manager to oversee end-to-end delivery of network services for clients. The role drives SLA adherence, incident/change management, and continuous improvement across LAN, WAN, WLAN, SD‑WAN, VPN, and cloud networking.

You will lead cross-functional teams, manage vendors, and ensure security/governance standards while reporting on performance and service health to stakeholders.