Network Service Delivery Manager

InfiCare Staffing; United States; On-site; USD 120,000 - 165,000; Full time

Job summary

InfiCare Staffing is seeking a Network Service Delivery Manager to oversee end-to-end delivery of network services for clients. The role drives SLA adherence, incident/change management, and continuous improvement across LAN, WAN, WLAN, SD‑WAN, VPN, and cloud networking.

You will lead cross-functional teams, manage vendors, and ensure security/governance standards while reporting on performance and service health to stakeholders.

Qualifications

• Bachelor’s degree in IT, CS, Engineering, or related field.
• 12+ years of experience in network operations, service delivery, or IT infrastructure management.
• Strong understanding of enterprise networking technologies (Cisco, Juniper, Palo Alto, Fortinet).
• Experience with ITIL frameworks (Incident, Problem, Change, Service Level Management).
• Proven ability to manage cross-functional teams and complex service environments.
• Excellent communication, stakeholder management, and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead the delivery of network services including LAN, WAN, WLAN, SD‑WAN, VPN, firewalls, and cloud networking.
• Ensure adherence to SLAs, KPIs, and compliance across all network services.
• Oversee incident, problem, and change management for network infrastructure.
• Coordinate with NOC, engineering, and support teams for timely issue resolution.
• Maintain service continuity and disaster recovery readiness for network services.
• Serve as the primary contact for network service performance and escalations.
• Conduct regular service reviews with clients or business units.
• Translate business needs into technical requirements and service improvements.
• Produce dashboards and reports on service availability, capacity, and incidents.
• Oversee vendor performance and contract compliance with MSP partners.
• Participate in procurement, RFPs, and vendor evaluations.
• Lead governance, compliance & security alignment with policies and standards.

Skills

Leadership

Stakeholder management

Incident management

Change management

Analytical thinking

Communication

Vendor management

Cross-functional teams

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

Cisco

Juniper

Palo Alto

Fortinet

AWS

Azure

GCP

Terraform

Ansible

Job description

Job Description-: Network Service Delivery Manager – IT Services

Mode of hire- Contract

Must have MSP Background

Position Overview

The Network Service Delivery Manager is responsible for overseeing the end‑to‑end delivery of network services to clients or internal business units. This role ensures that network operations, support, and service performance meet agreed‑upon SLAs, while driving continuous improvement, operational excellence, and customer satisfaction. The manager acts as the primary liaison between technical teams, vendors, and stakeholders to ensure reliable, secure, and scalable network services.

Key Responsibilities

Service Delivery & Operations

• Lead the delivery of network services including LAN, WAN, WLAN, SD‑WAN, VPN, firewalls, and cloud networking.
• Ensure adherence to SLAs, KPIs, and compliance requirements across all network services.
• Oversee incident, problem, and change management processes for network infrastructure.
• Coordinate with NOC, engineering, and support teams to ensure timely resolution of issues.
• Maintain service continuity and disaster recovery readiness for network services.

Stakeholder & Client Management

• Serve as the primary point of contact for network service performance and escalations.
• Conduct regular service reviews with clients or business units.
• Translate business needs into technical requirements and service improvements.
• Manage expectations and communicate proactively about service health and risks.

Performance Management & Reporting

• Monitor network performance metrics and drive improvements.
• Produce dashboards and reports on service availability, capacity, and incidents.
• Identify trends and recommend optimization strategies.
• Manage relationships with network service providers, hardware vendors, and MSP partners.
• Oversee vendor performance and ensure contract compliance.
• Participate in procurement, RFPs, and vendor evaluations.

Governance, Compliance & Security

• Ensure network services align with security policies, regulatory requirements, and industry best practices.
• Collaborate with cybersecurity teams to address vulnerabilities and risks.
• Maintain documentation, runbooks, and service catalogs.
• Lead and mentor network service delivery teams.
• Drive automation, standardization, and process improvements.
• Support transformation initiatives such as cloud migration, SD‑WAN rollout, or network modernization.

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 12+ years of experience in network operations, service delivery, or IT infrastructure management.
• Strong understanding of enterprise networking technologies (Cisco, Juniper, Palo Alto, Fortinet, etc.).
• Experience with ITIL frameworks (Incident, Problem, Change, Service Level Management).
• Proven ability to manage cross‑functional teams and complex service environments.
• Excellent communication, stakeholder management, and analytical skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• ITIL v4 Certification.
• CCNP, CCIE, JNCIP, PCNSE, or similar network certifications.
• Experience with cloud networking (AWS, Azure, GCP).
• Background in MSP or large enterprise network operations.
• Familiarity with automation tools (Ansible, Terraform) and monitoring platforms (SolarWinds, Zabbix, ThousandEyes).