MSP IT Technician II - Onsite & Cloud Solutions

ALC Tech Solutions; Salisbury (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Quarterly profit-sharing

18 days PTO

9 paid holidays

Medical insurance with employer

Simple IRA with company match 3%

Pre-Tax Benefit Plan (TASC)

Optional Aflac coverage

Ongoing training and certification

Advancement opportunities into onsite/

Job summary

ALC Tech Solutions is seeking a Managed Services Technician II to support diverse client environments from Salisbury, MA. You will handle advanced technical support and backend systems administration across Microsoft 365, networking, cybersecurity, and more.

As you demonstrate reliability and problem-solving, opportunities arise for onsite client visits, infrastructure projects, and complex deployments while delivering top-tier client service.

Qualifications

• 3+ years in MSP/IT support or equivalent.
• Strong Windows troubleshooting (Windows 10/11).
• Experience supporting Microsoft 365 environments.
• Strong communication and documentation skills.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Resolve complex technical issues involving Microsoft 365, Windows, networking, cybersecurity, backups, and business applications.
• Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, user management, and security settings.
• Monitor and respond to RMM, security, backup, and system alerts.
• Troubleshoot DNS, DHCP, VPN, email delivery, authentication, firewall, and connectivity issues.
• Support endpoint security, backup, and disaster recovery solutions.
• Maintain accurate documentation of client environments, systems, and procedures.
• Assist with the onboarding of new clients and deployment of management, monitoring, and security platforms.
• Participate in onsite client visits, infrastructure upgrades, technology deployments, and project work as responsibilities grow.
• Work closely with teammates to deliver an exceptional client experience.

Skills

MSP experience

Windows troubleshooting

Microsoft 365

Communication

Documentation

Tools

Microsoft 365 suite

Exchange Online

Teams

SharePoint

Entra ID

Windows Server

DNS

DHCP

VPN

Job description

ALC Tech Solutions is seeking a Managed Services Technician II to support diverse client environments from Salisbury, MA. You will handle advanced technical support and backend systems administration across Microsoft 365, networking, cybersecurity, and more.

As you demonstrate reliability and problem-solving, opportunities arise for onsite client visits, infrastructure projects, and complex deployments while delivering top-tier client service.