MSP IT Support Specialist | 365 Admin & Phone Systems

Remote; San Francisco (CA); Remote; USD 41,000 - 62,000; Full time

Job summary

Remote is seeking an IT Support professional to join our Adelaide-based MSP team. You will handle day‑to‑day helpdesk work, perform Microsoft 365 administration, and manage phone systems, with emphasis on secure, end‑to‑end ticket resolution.

The role involves remote troubleshooting, documenting processes, and assisting with PSA/RMM tools. Ideal candidates have MSP experience and strong English communication skills.

Qualifications

• Hands-on Microsoft 365 administration across Entra and Exchange Online.
• Experience with Microsoft 365 Admin Center tasks (identity, mail, licenses).
• Hands-on admin for a business or hosted phone system.

Responsibilities

• Handle helpdesk tickets via phone, email, and portal with minimal escalation.
• Remotely troubleshoot and resolve issues across client environments.
• Maintain SOPs, checklists and clear documentation.

Skills

Microsoft 365 admin

Entra and Exchange Online

Phone system admin

Customer-facing communication

Documentation writing

Security awareness

Education

IT qualification or certification

Tools

Autotask

Datto RMM

IT Glue

3CX or Yeastar

Job description

Remote is seeking an IT Support professional to join our Adelaide-based MSP team. You will handle day‑to‑day helpdesk work, perform Microsoft 365 administration, and manage phone systems, with emphasis on secure, end‑to‑end ticket resolution.

The role involves remote troubleshooting, documenting processes, and assisting with PSA/RMM tools. Ideal candidates have MSP experience and strong English communication skills.