MSP IT Support Engineer — Escalation & Projects

Leapfrog Technology Group; Villa Park (IL); Hybrid; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Leapfrog Technology Group is seeking an energetic engineer to join our escalation team. The role blends remote work, office-based support in Oakbrook Terrace, IL, and client site visits across various locations in Illinois.

You will handle escalated issues (level II/III), participate in projects, and maintain excellent customer service while learning a broad range of Microsoft and cloud technologies. Ideal candidates have MSP experience, strong communication, and a proactive, ownership mindset.

Qualifikationen

• Must have experience working for an MSP or managing a full environment relatively on your own (on-site and remote).
• Must have server and cloud (O365, Azure) experience.

Aufgaben

• Serve as first line of technical services for clients, with remote work and on-site support.
• Participate in escalation, project work, and on-site solutions for diverse clients.
• Ensure exceptional client satisfaction and maintain high service quality.

Kenntnisse

MSP experience

Customer service

Communication

Problem solving

Tools

Azure

Office 365

AWS

Windows Server

Firewalls

Jobbeschreibung

Leapfrog Technology Group is seeking an energetic engineer to join our escalation team. The role blends remote work, office-based support in Oakbrook Terrace, IL, and client site visits across various locations in Illinois.

You will handle escalated issues (level II/III), participate in projects, and maintain excellent customer service while learning a broad range of Microsoft and cloud technologies. Ideal candidates have MSP experience, strong communication, and a proactive, ownership mindset.