IT Support Engineer Systems Administrator Projects MSP

Leapfrog Technology Group; Villa Park (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Leapfrog Technology Group is seeking an energetic engineer to join our escalation team. The role blends remote work, office-based support in Oakbrook Terrace, IL, and client site visits across various locations in Illinois.

You will handle escalated issues (level II/III), participate in projects, and maintain excellent customer service while learning a broad range of Microsoft and cloud technologies. Ideal candidates have MSP experience, strong communication, and a proactive, ownership mindset.

Qualifications

• Must have experience working for an MSP or managing a full environment relatively on your own (on-site and remote).
• Must have server and cloud (O365, Azure) experience.

Responsibilities

• Serve as first line of technical services for clients, with remote work and on-site support.
• Participate in escalation, project work, and on-site solutions for diverse clients.
• Ensure exceptional client satisfaction and maintain high service quality.

Skills

MSP experience

Customer service

Communication

Problem solving

Tools

Azure

Office 365

AWS

Windows Server

Firewalls

Job description

Job Description

Job Description

** Join a team where your ideas matter, your expertise is valued, and your growth is limitless. If you're passionate about technology, love solving problems, and want to make a meaningful impact, Leapfrog Technology Group is the place to build your future.**

In a nutshell... we're looking for an energetic and organized engineer that has impeccable communication and customer service skills who enjoys variety as that is what an MSP offers more than anything. Our relationships are our livelihood...

• Must have experience working for an MSP or managing a full environment relatively on your own
• Must have server and cloud (O365, Azure) experience.

If you have both of those - GREAT, read on, because we certainly want to talk with you!

You would be part of the escalation team that focuses on escalated support issues (level II, III), project work and on site solutions. This results in a combination of work from home, work from our office in Oakbrook Terrace and work from our customers in various locations. You need to be local to IL for this to work.

We are an established and growing [MSP] technology company that is taking our game to the next level. We are looking for an energetic and organized person who knows what it means to take charge and who expects to be held accountable for results. You will be responsible for one thing - excellence in customer service - ensuring that our customers are delighted and wow'd by every interaction with you and your colleagues. We are a results driven organization and our quality of service tops all else. Customers can choose from thousands of IT firms, and our team understands this well. With that comes accountability for providing excellence. We strive for perfection...really. You will be given the freedom to be yourself in this role, as well as provided the tools necessary to be successful.

You will keep your work efficient, thorough and accurate. You will be self aware and you aim to do a better job than every single person around you. Creative, energetic, organized, and a self-starter, you understand how to work with people at every level in every department, and find ways to pull the passion and fun out of everyone. You will pitch in where needed when client satisfaction would benefit from it.

How do you know if you fit? Well, some things about you:

• ** You love doing a little bit of everything.** You thrive with your hands in everything. You understand that even if you've never done it before, there's always a first.
• ** You love getting involved with new projects.** Something new? Never done it before? Bring it on! All I need is the vision and Google, and I'll get pretty far along on my own, and will gladly work with the team to learn anything else with pleasure.
• ** You thrive in a fast-paced work environment.** Boredom is your enemy. I want to work on many things, look up and realize hours have passed.
• ** You're high energy.** A powerhouse even without your afternoon espresso. You're vibrant and energetic in all that you do.
• ** You're an owner.** You take on a project from end-to-end with little guidance. You ask for help when necessary, but you don't drop the ball and assume the person you asked to help is suddenly the owner of that task.
• ** You don't ask for permission,** you just go for it and make things better within the guidelines you've been given. You are also intelligent enough to know when you SHOULD ask for permission.
• ** You want to grow yourself** and make an impact on the growth of those around you.
• ** You** _ realize**_ the potential** in everyone and everything.

** Essential Duties and Responsibilities:**

• Our Engineers serve as the first line of technical services for all clients, most work is completed via remote connectivity but there are many instances in which we need to go onsite. We are looking for technical person that is interested in learning and growing (this is KEY). MANY opportunities to be involved in application and migration projects, training; Microsoft Partner functions while supporting many diverse clients. You will be exposed to all the latest and greatest technology as well as have access to everything Microsoft has to offer.
• Self-motivated, self managed, organized and outgoing person will work well in this environment. We are an energetic and busy group with a solid customer base and a growing need to add additional people to our team that take pride in what they put into the world.
• It is both an educational experience and a demanding full time job that requires a high level of time management skills.
• It gives you the opportunity to learn new skills as it covers all aspects of network support ranging from Active Directory, Azure, AWS, Office365, Exchange, Windows Server, System Center, Citrix, Windows deployments and other administration.
• It expects you to recommend industry best practice solutions to clients when on site and to observe and recommend solutions that address their business needs, whether the client recognizes the need or not.
• Ensure exceptional client satisfaction is consistently delivered and maintained
• Be a major resource in the implementation of all technical services
• Ensure all policies and procedures are consistently followed as we deliver our services to the customer
• Host and participate in daily team meetings to help the team move all efforts forward by review, reprioritize and reassign service requests
• Participate in weekly service/project meetings

** Knowledge, Skills, and/or Abilities Required:**

• ** Having worked for an MSP before is highly desired**
• Windows, Windows Server, Azure, AWS, Office 365, Proper Server Administration, Firewalls (Cisco, Fortinet, Sonicwall etc), Routers,