MSP Engineering & Automation Leader

Les Olson Company

South Salt Lake (UT)

On-site

USD 95,000 - 120,000

Full time

8 days ago

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Benefits offered by this job

Paid Time Off

Sick Days

Paid Holidays

401k match + Pension

Work-life Balance

Full Medical, Dental & Vision + HSA

Life Insurance

Local Volunteer Opportunities

Job summary

Les Olson IT is seeking a Manager, Managed Services Engineering to lead our engineering operations team and drive service excellence across our managed services organization. This leader will oversee a team of approximately 10 engineers and team leads responsible for service delivery, escalations, infrastructure support, automation, and operational improvement.

This role requires balancing people leadership, customer experience, technical strategy, operational performance, and business outcomes,

Qualifications

7+ years of IT infrastructure, operations, or managed services experience.
3+ years leading technical teams in a support, engineering, or service delivery environment.
Experience managing teams of 8-15 technical professionals.
MSP experience strongly preferred.
Strong background in Microsoft Azure, Microsoft 365, Entra ID, Intune, Windows and Linux administration, networking, cybersecurity, and endpoint management.
Experience with PSA/ITSM platforms such as Autotask, ConnectWise, HaloPSA, or ServiceNow.
Proven success implementing automation, integrations, scripting, Power Platform, Copilot, or AI-driven operational improvements.

Responsibilities

Lead, coach, and develop a team of L1-L3 engineers and team leads.
Oversee daily service operations, escalations, SLAs, and team performance.
Drive operational excellence through ITIL-based practices and continual service improvement.
Develop workforce plans, hiring strategies, and employee development programs.
Serve as a senior technical leader across Microsoft, cloud, infrastructure, networking, security, and endpoint technologies.
Lead automation and AI initiatives, including Microsoft Copilot, Copilot Studio, Power Platform, and workflow automation.
Monitor operational metrics and implement improvements that enhance efficiency, customer satisfaction, and business performance.
Partner with leadership on strategic planning, budgeting, technology investments, and organizational growth.