MSP Engineer - Level III (On-Site)

Vaco by Highspring; Tampa (FL); On-site; USD 105,000 - 115,000; Full time

Job summary

An IT consulting firm seeks a skilled MSP Engineer in Tampa with extensive IT experience. Candidates should have a mix of technical proficiencies and certifications, as well as the ability to provide top-tier technical support. The role demands hands-on involvement in troubleshooting, system upgrades, and collaboration with various teams. This full-time position offers a salary range of $105,000 – $115,000 per year and is a great opportunity for professionals wanting to apply their expertise in a dynamic environment.

Qualifications

• 10+ years of total IT experience preferred.
• 5 years in an MSP environment desired.
• Certifications like MS-900 or AZ-900 are advantageous.

Responsibilities

• Provide Tier 1-3 technical support via multiple channels.
• Drive AI/ML integration for workflow automation.
• Evaluate and resolve service requests per SLAs.
• Collaborate with internal teams and vendors.
• Configure and troubleshoot servers and network issues.
• Maintain focus on Microsoft technologies for various tasks.

Skills

Proficiency with ticketing systems (ConnectWise, ServiceNow, Autotask)

Microsoft Entra ID/Azure, Intune, Autopilot, on-premises Active Directory

Windows Server & Desktop OS

Wireless access devices, switches, VLANs

Mobile Device Management (MDM) tools

Network troubleshooting and support

Hypervisors with iSCSI/vSAN administration and support

Microsoft Azure cloud migration projects and strategies

Job description

Overview

Client is looking for an MSP Engineer. Need 10+ years of total IT experience, about 5 years in an MSP environment, and the role is everyday on‑site in Tampa. Client likes certifications: MS‑900, AZ‑900, MCSE, AZ‑104, CCNA etc.

Compensation

\$105,000 – \$115,000 per year.

Location

Everyday on‑site (Tampa – near the airport).

What they're looking for

• 10+ years of total IT experience
• ~5 years in MSP environment
• MS‑900 or AZ‑900 certification
• Heavy Microsoft experience (ideally MCSE or Azure cert)
• Azure admin experience (not migration level)
• General networking experience (will work with network engineering team, but not live there)
• General virtualization/server work (VMware/Windows Servers)

Required Experience

• Technical Skills
  • Proficiency with ticketing systems (ConnectWise, ServiceNow, Autotask)
  • Microsoft Entra ID/Azure, Intune, Autopilot, on‑premises Active Directory
  • Windows Server & Desktop OS
  • Wireless access devices, switches, VLANs
  • Mobile Device Management (MDM) tools
  • Network troubleshooting and support
  • Hypervisors with iSCSI/vSAN administration and support
  • Microsoft Azure cloud migration projects and strategies
• Other Requirements
  • Personal vehicle for onsite transportation
  • Personal cell phone for communication and multi‑factor authentication

Duties & Responsibilities

• Provide Tier 1‑3 technical support via phone, email, and chat
• Drive AI/ML integration and workflow automation for scalability
• Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
• Collaborate with internal teams and expedite to vendors as needed
• Offer both remote and onsite support for client systems and virtual environments
• Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
• Troubleshoot complex network environments including:
  • Firewalls and VPNs
  • Servers and Active Directory
  • Microsoft Teams and SharePoint
  • Domain namespace blocklisting
  • Printer/email delivery failures
  • Backup and recovery challenges
  • Virtualization errors (VMware, Hyper‑V)
  • Security and compliance issues
• Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
• Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI‑DSS)
• Lead or assist with infrastructure upgrades, migrations, and system enhancements
• Develop and maintain SOPs and mentor Level 1/2 technicians
• Document client environments, system configurations, and network changes
• Recommend new technologies and improvements to enhance performance
• Participate in a rotating on‑call schedule for after‑hours support

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology