MSP Customer Success Manager II: Growth & Adoption

Todyl, Inc.; Denver (CO); On-site; USD 80,000 - 85,000; Full time

Job summary

Todyl, Inc. is seeking a customer success manager to steward a large portfolio of MSP partners from onboarding to full platform adoption. You will engage owners, technical leaders, and stakeholders to maximize value from the Todyl platform.

The role emphasizes data-driven decision making, collaboration across Support, Product, Operations, and Sales, and leveraging AI tools to streamline workflows. Denver-based in-office with a focus on partner success.

Qualifications

• 3+ years of customer success management or relevant experience.
• MSP background strongly preferred.
• Strong cybersecurity concepts and compliance knowledge.

Responsibilities

• Own a portfolio of MSP partners and drive adoption of the Todyl platform.
• Lead partner interactions with a value-added approach.
• Identify gaps to generate CS-related leads for account teams.
• Act as a technical advisor on the Todyl product stack and partner tools.
• Stay current on cyber compliance frameworks and incident-response expectations.
• Understand competition and position Todyl credibly to partners.
• Spot risks early and resolve issues to protect relationships.
• Leverage AI tools in partner prep, follow-ups, and automation.
• Collaborate with Support, Product, Ops, and Sales and keep CRM up to date.

Skills

Customer success

MSP background

Cybersecurity concepts

AI in workflows

Communication

Project management

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

CRM systems

AI tools

Job description

Todyl, Inc. is seeking a customer success manager to steward a large portfolio of MSP partners from onboarding to full platform adoption. You will engage owners, technical leaders, and stakeholders to maximize value from the Todyl platform.

The role emphasizes data-driven decision making, collaboration across Support, Product, Operations, and Sales, and leveraging AI tools to streamline workflows. Denver-based in-office with a focus on partner success.